Who We Are

Empire Access is one of the area’s leading telecommunications companies, providing the latest communication technologies for business and home customers. Empire has provided communications services for over 100 years, as a family-owned company now thriving under the third generation. Our company currently operates in New York and Pennsylvania, serving Upstate New York and Northern Pennsylvania.

Today, Empire delivers communications services and solutions to a variety of customers ranging from retail, manufacturing, wineries, banks, schools, and law enforcement to residential. As our company continues to grow and evolve, our focus remains on exceeding our customers’ expectations with high quality service.

What We Offer

Empire Access offers businesses and consumers customized cost-saving solutions for phone, Internet, and security systems over a dedicated fiber optic connection. By leveraging the benefits of a fiber optic connection, it allows us to meet the diverse and changing needs of our customers.

Phone Services

  • Local service with nationwide long distance options
  • Advanced calling features to enhance productivity
  • Voice mail with e-mail and pager notifications
  • Toll-free number – give your customers an easy way to connect with your business
  • Conferencing

Internet Services

  • 100% dedicated fiber optic connection
  • Scalable Internet options
  • High-speed Internet tiers from 7 Mbps download to
    1 Gbps download
  • Static IP address

Security and Monitoring Services

  • Protect your business
  • 24/7 monitoring
  • Stay in control with automation
  • Remote video monitoring – keep an eye on your business wherever you are

Business Answering Services

  • Professional operators answer important calls from your customers
  • Ideal for after regular business hours
  • We can also serve as dispatch

Why EmpireAccess?

  • Over 100 years of dedicated, proven telecommunications service and expertise
  • Family-owned and operated
  • Locally operated 24/7 Customer Service Center
  • Local, personalized, attentive service
  • High-quality products/services and ongoing innovation for phone, Internet, and security systems and monitoring
  • One bill for all services

Why Fiber

  • The latest technology for superior communications
  • Outstanding reliability and uptime
  • Unparalleled speed and capabilities
  • Dedicated 100% fiber optic connection

 

See what our customers are saying!

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"I have to say that everyone that I have dealt with at Empire has been top notch. I was honestly surprised at the pride and knowledge that they had, and they actually were following up to see if everything was working the way it should. At times, I felt like we were their only customer. As far as the Fiber is concerned, it gives us reliability that we have not had — ever — and the speed that we desperately lacked. We also have a sense of partnership, meaning that our voices will always be heard by someone who actually cares about our business."


– Joe Callaghan, General Manager - Hunt Hollow Ski Club, Naples, NY

"They got everything running in no time and were super helpful in setting up my home and answering questions. I truly appreciate the great service."


– Eric M., Corning, NY

“Fiber connectivity is amazing, and so are the folks who brought it to my house, and keep it running smoothly. As always, especially when I have the luxury of not thinking about it at all, you have my thanks.”


– Jason T., Big Flats, NY

 

 

 

 

“In the past, when I had a group of photos to upload at night for a slide show, I would typically get the upload started and go to bed and post the slide show in the morning. It would take an hour, maybe two hours, depending on the size of the slide show, to upload the photos. Now we have broadband through Empire Access. It took only 10 minutes to upload this slide show.”


– Howard Owens, Publisher - The Batavian - Online News. Community Views, Batavia, NY

“I can't say enough about how great it has been working with you and Empire. The flexibility you have shown for both businesses has been exceptional. I really appreciate everything you and your team have done. We're looking forward to a great long-term partnership with you.”


– Darcy Beckstrom, President - MealTracker, Hornell, NY

“I would just like to add that I am very happy that I changed providers ! It’s so nice to get a real person who can answer my picky little questions right away without having to wait, Thank you for everything.”


– Sidney P., Hornell, NY