Weather Alert


Empire Access is closely monitoring upcoming winter storm Harper, which may affect our service area over the next few days.


Empire's emergency response plan has been activated and we're making all the necessary preparations to quickly respond to any impact on our network. We're augmenting staff at our Service Centers in anticipation of the storm. Crews and contractors have been placed on standby, while equipment and supplies are being distributed as needed throughout our service area.

We will continue to track the path of the storm and monitor its effect on our network throughout the event - keeping our customers posted on our network status page at

It’s automatically deducted! No need to write checks any longer with DirectPay.


What is DirectPay?

DirectPay is a service that allows you to pay your Empire Access bill on a recurring basis via direct debit from your selected savings or checking bank account.

Who can sign up for DirectPay?

All Empire Access customers are eligible to use DirectPay! All you need is an active checking or savings bank account.

What services are eligible for DirectPay?

DirectPay can be used in conjunction with any and all of the services you have with Empire Access.

How does DirectPay work?

Empire Access establishes a secure electronic funds transfer relationship with your bank, whereby the appropriate amount due is deducted from your bank account and credited to your Empire services account. The transaction will take place five business days prior to the due date. You will continue to receive a monthly statement that reflects the payment to be automatically withdrawn from your account.

How can I sign up for Direct Pay?

You can download, print and return a DirectPay enrollment form found on our Website You may then deliver the form to our office and we will do the rest. You can also get an enrollment form from our office.

What are the benefits of DirectPay?

  • DirectPay is FREE! DirectPay saves you money. No checks and no stamps are needed.
  • DirectPay saves you time. No more writing checks and making trips to the post office or billing office.
  • DirectPay is worry-free. Your payment is made automatically.

Sign Up Today

Download DirectPay Enrollment Form(PDF)


Call 800-692-0964 for more information on DirectPay.