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We're sorry to hear you're having difficulty with our service. Please select one of the following options by clicking on the links below:

Email Trouble

All Other Troubles


Digital Television
for Your Home

Digital TV +
100 Mbps Internet +
Phone Over Fiber

 If you're having trouble accessing your email from your email client, please check the following prior to opening a trouble report:

   1. Are you able to login to the webmail system and view your email at ?

   2. If you can login and see your email on our webmail system, please check the setting of your email client against our email settings guide.

If you've checked the items above and still can't access your email, or have any other service issue, please open a trouble report with our Support Center.


Empire Access serves the Troy area with a variety of high-quality communications services, including:

  • High-speed, fiber optic Internet
  • Advanced, flexible phone services for home and business
  • Security and monitoring services
  • Home automation services
  • Digital TV
  • And many other choices

Click Here to See Our Fiber Optic Service Area

See if you can get lightning fast, fiber optic Internet service for your home or business.


Special Offer - 100 Mbps Internet + TV + Unlimited Phone