The sales representative’s primary responsibility is to sell telecommunications services to new customers for Empire Access in the Elmira area. Empire Access operates a state-of-the-art network, offering fiber optic Internet, voice, and security services. In 2021, Empire was named Fastest Internet Service Provider (ISP) in the United States by PC Mag.

The sales representative will be assigned a sales territory and be responsible for building relationships within the community, developing the sales territory and selling small to medium sized businesses telecommunication services on fiber.


  • Identify, develop and maintain relationships with small and medium sized businesses in your assigned sales territory
  • Work with prospects and customers to determine the customer’s communication needs and provide a solution to meet the customer’s requirements
  • The Sales Representative will be responsible for generating leads by cold calling, networking and referrals as well as closing leads generated through various marketing initiatives
  • The Sales Representative will require moderate supervision, handle small and medium sized business customers and become knowledgeable in Empire Access’s fiber-based products
  • The Sales Representative is responsible for developing and managing a sales funnel of active prospects sufficient to meet future monthly quota objectives


  • Associates or Bachelor’s degree or a minimum of 60 college credits or three years of sales experience.
    Proven history of excellent customer service values and commitment.
    Three or more years working in the telecommunications industry with a good understanding of telecommunications and information technology.
    Demonstrated ability to develop, manage and close sales on a consistent basis.
    Individual must be a good listener with the ability to understand the prospect’s requirements and turn the customer’s requirements into a sale.
    Demonstrated ability to make professional presentations and present ideas in a business-friendly and user-friendly language.
    Ability to set and manage priorities judiciously.
    Excellent written and oral communication skills.
    Exceptionally self-motivated and directed.
    Highly organized with a keen attention to detail.
    Excellent computer skills.
    Ability to travel as needed with a satisfactory driver’s license.


  • Full-time

ABOUT EMPIRE ACCESS: Empire Access is one of the area’s leading telecommunications companies, providing the latest in communications for business and home customers. Empire has provided telecommunications services for over 100 years, as a family-owned company now thriving under the third generation. Our company currently offers phone, Internet, TV and security services to over 25 markets in Upstate New York and Northern Pennsylvania.


  • 401(k)
  • 401(k) matching
  • Cell phone reimbursement
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance
  • Work from home

Work Remotely?

  • Yes


  • Monday to Friday

Supplemental pay types:

  • Commission pay


Associates Degree (Preferred)


  • Sales: 3 years (Preferred)
  • Customer service: 3 years (Preferred)


  • Driver’s License (Required)

Empire Access is an equal opportunity employer.



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I have to say that everyone that I have dealt with at Empire has been top notch… At times, I felt like we were their only customer. As far as the Fiber is concerned, it gives us reliability that we have not had — ever — and the speed that we desperately lacked…

- Joe C., Hunt Hollow Ski Club, Naples, NY
Hunt Hollow Ski Club, Naples, NY

They got everything running in no time and were super helpful in setting up my home and answering questions. I truly appreciate the great service.

- Eric M., Corning, NY
Smiling Man

When Empire came into my neighborhood, I decided to give them a shot. So grateful I did. Besides the LIGHTNING fast speeds, my favorite thing about Empire is their incredible customer service … can’t say enough good things about Empire Access. I’ve loved every day I’ve been able to use their internet services…

- Steve A.

I would just like to add that I am very happy that I changed providers! It’s so nice to get a real person who can answer my picky little questions right away without having to wait, thank you for everything.

- Sidney P., Hornell, NY
Young Woman Smiling

Fiber connectivity is amazing, and so are the folks who brought it to my house and keep it running smoothly. As always, especially when I have the luxury of not thinking about it at all, you have my thanks.

- Jason T., Big Flats, NY
Happy Fiber Customer

We are very thankful to Empire Access for selecting our area to be our service provider for fiber optic high speed internet and phone service. We are very happy with the speed they provide along with the unlimited data. My husband and myself were very impressed with everyone that we dealt with…

- Veda M., Elmira, NY
Happy Fiber Customer

Get started with Empire Access

Customized cost-saving solutions for phone, internet, TV, and security over a dedicated fiber optic connection for business and residential customers.