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Understanding Internet Speed and Your Home Wi-Fi

Ever wondered how fast your home Wi-Fi really is, or if you’re getting the speeds you pay for? You’re not alone! Many factors influence Wi-Fi performance, and we’re here to help you understand them.

Understanding Bandwidth: Home Network Speeds vs. Wireless Speeds
It’s important to know that your internet speed over Wi-Fi won’t be exactly the same as the speed you subscribe to. The speed you subscribe to (e.g., 1 Gig) represents your home network’s maximum capability. Due to the nature of Wi-Fi technology, wireless speeds will rarely match this top subscribed speed.

To truly check if you’re receiving your subscribed internet speed, you need to perform a speed test while your device is directly connected to your router with an Ethernet cable. When you test your Wi-Fi speeds, you’re primarily measuring the maximum speed that specific wireless device can achieve, not the overall maximum speed of your Empire Access fiber connection coming into your home.

Understanding Wi-Fi Usage on a Wireless Device
The internet speed a single device connected to your Wi-Fi achieves is limited by that device’s own capabilities. It’s not a reflection of your entire home network’s speed. For instance, even with our 500 Mbps or 1 Gig service, a single smartphone or older laptop might only use a fraction of that speed because of its internal hardware limitations.

And that’s perfectly okay! The real power of high internet speed isn’t about what one device can do on its own. It’s about the capacity your internet has to drive optimal performance for multiple devices connected simultaneously across your home network.

What is the advantage of getting speeds like 500 Mbps or 1 Gig?
Think of your internet service like a powerful generator for your home. If you have our 1 Gig internet service, that’s your robust “generator.” Every device and user connected to your home network takes a “piece” of that generator’s power, or bandwidth.

The more devices you have, the more users there are, and the more bandwidth-intensive activities they’re doing (like 4K streaming, online gaming, video calls, or large file uploads), the more power from that “generator” is needed. While a single device might not use the entire 1 Gig, the entirety of your home network can utilize that immense capacity.

Similar to how a small generator might only power a refrigerator, while a large one can power your entire home—including the AC, lighting, and all appliances—the higher your home network speed, the more optimally all your connected devices will be supported, providing a seamless experience for everyone.

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Receive Your 2nd Month of Internet For Free!

Sign up for Empire Fiber Internet [the enhanced or elite plan] before 12/31/25 and enjoy your 2nd month of internet service FREE. Use code HOLIDAYFREE25 when you sign up!

Limited-Time Offer!

Offer Eligibility: This promotion is valid for new residential customers only and applies to Empire Fiber Internet’s enhanced (1 Gig) and elite (2 Gig) internet plans. Customers who sign up for these plans will receive one month of free internet service, applied to the second month of service. The offer is available online only and is limited to one per household. It cannot be combined with any other promo codes or offers, and pending orders or installations are not eligible.

Redemption Process: Customers will receive their second month of service free after paying for their first month’s internet service.

Additional Terms: This offer is non-transferable, has no cash value, and cannot be combined with other promotions unless explicitly stated. Empire Fiber Internet reserves the right to modify or terminate this promotion at any time. Misuse or abuse of the offer may result in immediate termination and forfeiture of any remaining value.

By participating in this promotion, customers agree to these terms and conditions.

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Receive Your 2nd Month of Internet For Free!

Sign up for Empire Fiber Internet [the enhanced or elite plan] before 12/31/25 and enjoy your 2nd month of internet service FREE. Use code HOLIDAYFREE25 when you sign up!

Limited-Time Offer!

Offer Eligibility: This promotion is valid for new residential customers only and applies to Empire Fiber Internet’s enhanced (1 Gig) and elite (2 Gig) internet plans. Customers who sign up for these plans will receive one month of free internet service, applied to the second month of service. The offer is available online only and is limited to one per household. It cannot be combined with any other promo codes or offers, and pending orders or installations are not eligible.

Redemption Process: Customers will receive their second month of service free after paying for their first month’s internet service.

Additional Terms: This offer is non-transferable, has no cash value, and cannot be combined with other promotions unless explicitly stated. Empire Fiber Internet reserves the right to modify or terminate this promotion at any time. Misuse or abuse of the offer may result in immediate termination and forfeiture of any remaining value.

By participating in this promotion, customers agree to these terms and conditions.

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the elite plan

2 Gbps

The Ultimate Experience

This is the plan for those who demand the best and won’t compromise on speed. The Elite plan delivers our most powerful connection, designed for the most demanding online activities. This is your no-lag, no-buffer experience for competitive gaming, large file uploads, and streaming high-quality video across multiple screens. It’s the ultimate performance that gives you a seamless, flawless connection, every time.

The elite plan is ideal for power users, streamers, or professionals who need the fastest possible speeds.

the enhanced plan

1 Gbps

Powering a Connected Household

When life gets busy, your internet shouldn’t slow down. This plan is built for the connected household where multiple devices are running at once. Whether it’s remote work, homework, online gaming, or streaming in 4K, this plan provides the balance of speed and performance you need to keep everyone in the family connected and happy, all at the same time. It’s the peace of mind that comes from knowing your connection can handle whatever life throws at it.

The enhanced plan is ideal for homes with multiple users and devices.

the essential plan

500 Mbps

The Foundation for a Smarter Home

This is our most straightforward plan, designed for the quiet moments and simple needs of one or two people. It’s the perfect foundation for staying connected without overpaying. We focus on providing a reliable, no-frills connection for everything from checking email and browsing the web to streaming your favorite shows in standard definition. It’s internet that just works, providing the reliability you need at a price you’ll love.

The essential plan is ideal for individuals or couples who are not heavy streamers or gamers.

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Save While You Stream!

Receive a $200 MyBundle Streaming Choice Card when you sign up online for one of our fiber internet plans.

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Limited-Time Offer! 

Offer Eligibility: New Empire Access customers who sign up for residential internet service between July 24, 2025, and August 15, 2025, at midnight Eastern Time are eligible to receive a one-time $200 Streaming Choice Card. You must place your fiber internet order online to qualify. Customer can participate in only one promo at a time.

Redemption Process: After maintaining 60 days of active service following installation, and so long as the account remains in good standing, customers will receive an email from MyBundle with instructions on how to redeem their one-time $200 Streaming Choice Card. Customers must complete the redemption within 90 days of receiving the email, or the offer will expire. 

Streaming Choice Card Issuance: The Streaming Choice Card will be provided as a one-time $200 virtual card that can be used toward streaming services, including new or existing subscriptions. 

Usage Guidelines: The $200 Streaming Choice Card must be used within 12 months of issuance, or any remaining balance will be forfeited.

Service Changes: If a customer cancels Empire Access service or their account is not in good standing before the bonus card is issued, they will forfeit eligibility for the offer. 

Additional Terms: This offer is non-transferable, has no cash value, and cannot be combined with other promotions unless explicitly stated. Empire Access and MyBundle reserve the right to modify or terminate this promotion at any time. Misuse or abuse of the offer may result in immediate termination and forfeiture of any remaining value.

By participating in this promotion, customers agree to these terms and conditions.