Empire Access offers a wide range of phone products and services from local and long distance calling, to conferencing services, and state-of-the-art IP phones.  We have over 100 years of experience in providing telephone services to our customers.  Whether you have one or 50 lines, we have the expertise to provide outstanding service backed by local customer service and support.

Local and Long Distance ServicesBusiness Phone

  • High quality phone service at a competitive price
  • Keep your current phone numbers – we can seamlessly transfer your numbers when you switch to us
  • Unlimited local and long distance calling plans
  • Great in-state and out-of-state rates
  • Advanced calling features to enhance productivity

Unified Messaging/Voice Mail Service

  • Manage your voicemail from anywhere
  • Get the “voice mail to e-mail feature”
  • Web access to your account

Conferencing Services

  • Personalized conference bridge to connect multiple individuals
  • Save time and money by conducting conferences via phone
  • Choose from basic to on-demand conference calling
  • Basic conference calling is perfect when you don’t require advanced features and controls
  • On-demand conference calling adds use of a Web portal to manage your conference calls

Virtual Call Center Management

  • Records all inbound and outbound calls
  • Manages your inbound call queuing
  • Allows agents to work in your call center, or from any location or phone number
  • Monitors call center activity in real time
  • Provides statistics to enhance efficiency
  • Virtual call center is hosted at our secure location so you don’t have to buy any extra equipment

Toll-Free Number

  • Give your customers an easy, no-cost way to connect with your business

Hosted Phone Services

  • PBX or key system replacement
  • IP phones featuring state-of-the-art technology
  • Excellent voice quality for crystal clear communications
  • Easy to use and navigate
  • Empire Access manages your phone service

See what our customers are saying!

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"I have to say that everyone that I have dealt with at Empire has been top notch. I was honestly surprised at the pride and knowledge that they had, and they actually were following up to see if everything was working the way it should. At times, I felt like we were their only customer. As far as the Fiber is concerned, it gives us reliability that we have not had — ever — and the speed that we desperately lacked. We also have a sense of partnership, meaning that our voices will always be heard by someone who actually cares about our business."


– Joe Callaghan, General Manager - Hunt Hollow Ski Club, Naples, NY

“In the past, when I had a group of photos to upload at night for a slide show, I would typically get the upload started and go to bed and post the slide show in the morning. It would take an hour, maybe two hours, depending on the size of the slide show, to upload the photos. Now we have broadband through Empire Access. It took only 10 minutes to upload this slide show.”


– Howard Owens, Publisher - The Batavian - Online News. Community Views, Batavia, NY

“I can't say enough about how great it has been working with you and Empire. The flexibility you have shown for both businesses has been exceptional. I really appreciate everything you and your team have done. We're looking forward to a great long-term partnership with you.”


– Darcy Beckstrom, President - MealTracker, Hornell, NY

"They got everything running in no time and were super helpful in setting up my home and answering questions. I truly appreciate the great service."


– Eric M., Corning, NY

“I would just like to add that I am very happy that I changed providers ! It’s so nice to get a real person who can answer my picky little questions right away without having to wait, Thank you for everything.”


– Sidney P., Hornell, NY