In today’s world, customer service often feels distant: long hold times, offshore call centers, and endless transfers. That’s not the case with EmpireFiber Internet, where we’ve earned a 4.7-star Google rating from our customers across New York and Pennsylvania. Our customer service team lives and works right here in your community. They’re not just employees; they’re neighbors, friends, and customers too.
Here’s why choosing a local internet provider makes all the difference.
Enhanced Understanding of Your Community
Local teams know the area, the people, and the challenges that come with living there. Whether it’s bad weather, rural coverage, or unique neighborhood layouts, they’ve been there too, and they know how to help quickly and effectively.
You’ll Always Speak with Someone Who Gets It
No more repeating your issue to multiple departments. Local support teams understand your needs, your terminology, and even your sense of humor. You get clear, friendly communication from someone who actually listens.
Faster Response Times
Because our team is nearby, you’ll get faster responses and support that fits your schedule. No waiting days for a callback, we’re just a quick call away 24/7.
People Who Care About Doing Things Right
Our employees take pride in helping their own community. That means real accountability, honest service, and the extra effort that only local providers can give.
Support for Local Jobs and Families
When you choose a local provider, you’re keeping jobs and dollars in your community. It’s good service that gives back.
Make the Switch Today
See why more people are choosing local over big cable companies. Visit www.empireaccess.com to explore our fiber plans, schedule your installation, and experience the difference of local service done right.
Learn more about all Empire Fiber Internet has to offer!
