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HOW-TO GUIDE

How Do I Set Up The Primary Network?

  • Access Networks: From the app’s Home screen, tap the Networks tile.
    • Enter a Network Name (SSID) and Wi-Fi Password and select a Security Type
    • Tap Save
  • Add Network: Tap the plus sign (+) to add a new network.
  • Select Type: Choose the Primary network option.
  • Name & Password: Enter a unique Network Name (SSID) and a secure Wi-Fi Password.
  • Customize (Optional): Tap Options to set security, network restrictions (content/apps/websites), or access hours.
  • Save: Tap Save to apply your settings. 

Key Considerations

  • First-Time Setup: The initial Primary Network setup involves assigning its name and password.
  • Security: Always use strong, unique passwords for better security.

Learn more about customizing the CommandWorx app by visiting our “CommandWorx How To Guide” page.

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Some restrictions apply. Offer available to new residential customers in designated service areas only. Customers with existing service or a pending installation are not eligible. This limited-time promotion provides three (3) free months of internet service, applied as billing credits in months 2, 6, and 12 of active service, on Empire Fiber Internet’s essentials (500/500 Mbps), enhanced (1/1 Gig), and elite (2/2 Gig) internet plans. Customers who order the enhanced or elite internet plan are also eligible to receive a $50 Amazon eGift Card after their first full month of active service and once the first invoice has been paid. If a customer downgrades from the enhanced or elite plan after receiving the Amazon eGift Card, they will forfeit eligibility for any remaining promotional free months of service. Orders must be placed online only and must use the promotional code at checkout to receive this offer. Order must be placed between January 2, 2026 (4:30 PM EST), and January 31, 2026 (11:59 PM EST).  Pricing includes enrollment in AutoPay and paperless billing. Customers who do not enroll in AutoPay and/or paperless billing will incur a $5/month fee for each. Offer may not be combined with other promotions and is non-transferable. Void where prohibited.

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Sign up for Empire Fiber Internet [the enhanced or elite plan] before 12/31/25 and enjoy your 2nd month of internet service FREE. Use code HOLIDAYFREE25 when you sign up!

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Limited-Time Offer!

Offer Eligibility: This promotion is valid for new residential customers only and applies to Empire Fiber Internet’s enhanced (1 Gig) and elite (2 Gig) internet plans. Customers who sign up for these plans will receive one month of free internet service, applied to the second month of service. The offer is available online only and is limited to one per household. It cannot be combined with any other promo codes or offers, and pending orders or installations are not eligible.

Redemption Process: Customers will receive their second month of service free after paying for their first month’s internet service.

Additional Terms: This offer is non-transferable, has no cash value, and cannot be combined with other promotions unless explicitly stated. Empire Fiber Internet reserves the right to modify or terminate this promotion at any time. Misuse or abuse of the offer may result in immediate termination and forfeiture of any remaining value.

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the elite plan

2 Gbps

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The Ultimate Experience

This is the plan for those who demand the best and won’t compromise on speed. The Elite plan delivers our most powerful connection, designed for the most demanding online activities. This is your no-lag, no-buffer experience for competitive gaming, large file uploads, and streaming high-quality video across multiple screens. It’s the ultimate performance that gives you a seamless, flawless connection, every time.

  • Includes Everything from the Essential and Enhanced Plans: Enjoy all the benefits of our foundational plan, plus these powerful upgrades.
  • Unleash Unbeatable Speed: With a staggering 2 Gbps, this plan is built to handle everything you throw at it, future-proofing your home and eliminating all lag.
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  • Leave the Competition Behind: This top-tier plan provides the ultimate in speed and security, offering an unmatched internet experience that competitors simply can't touch.

The elite plan is ideal for power users, streamers, or professionals who need the fastest possible speeds.

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When life gets busy, your internet shouldn’t slow down. This plan is built for the connected household where multiple devices are running at once. Whether it’s remote work, homework, online gaming, or streaming in 4K, this plan provides the balance of speed and performance you need to keep everyone in the family connected and happy, all at the same time. It’s the peace of mind that comes from knowing your connection can handle whatever life throws at it.

  • Includes Everything from Essential: Enjoy all the benefits of our foundational plan, plus these powerful upgrades.
  • A Massive Speed Boost: Jump to 1 Gbps to power a truly connected home, perfect for multiple streamers, gamers, and remote workers
  • Ultimate Peace of Mind: Includes the ProtectIQ and ExperienceIQ apps to automatically secure every device on your network from online threats, offering comprehensive protection.
  • Seamless Home Management: Take charge of your home's digital world with the ExperienceIQ app, giving you advanced control over screen time, content, and internet access.

The enhanced plan is ideal for homes with multiple users and devices.

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This is our most straightforward plan, designed for the quiet moments and simple needs of one or two people. It’s the perfect foundation for staying connected without overpaying. We focus on providing a reliable, no-frills connection for everything from checking email and browsing the web to streaming your favorite shows in standard definition. It’s internet that just works, providing the reliability you need at a price you’ll love.

  • Blazing-Fast Speeds: Experience smooth streaming and responsive browsing with speeds up to 500 Mbps.
  • Ultra-Reliable Connection: Our symmetrical speeds guarantee lightning-fast uploads, making video calls and file sharing effortless.
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The essential plan is ideal for individuals or couples who are not heavy streamers or gamers.

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Limited-Time Offer! 

Offer Eligibility: New Empire Access customers who sign up for residential internet service between July 24, 2025, and August 15, 2025, at midnight Eastern Time are eligible to receive a one-time $200 Streaming Choice Card. You must place your fiber internet order online to qualify. Customer can participate in only one promo at a time.

Redemption Process: After maintaining 60 days of active service following installation, and so long as the account remains in good standing, customers will receive an email from MyBundle with instructions on how to redeem their one-time $200 Streaming Choice Card. Customers must complete the redemption within 90 days of receiving the email, or the offer will expire. 

Streaming Choice Card Issuance: The Streaming Choice Card will be provided as a one-time $200 virtual card that can be used toward streaming services, including new or existing subscriptions. 

Usage Guidelines: The $200 Streaming Choice Card must be used within 12 months of issuance, or any remaining balance will be forfeited.

Service Changes: If a customer cancels Empire Access service or their account is not in good standing before the bonus card is issued, they will forfeit eligibility for the offer. 

Additional Terms: This offer is non-transferable, has no cash value, and cannot be combined with other promotions unless explicitly stated. Empire Access and MyBundle reserve the right to modify or terminate this promotion at any time. Misuse or abuse of the offer may result in immediate termination and forfeiture of any remaining value.

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