At Empire Fiber Internet, we are committed to providing complete transparency and clarity regarding your service, which is why we have centralized all essential documentation on this page. This resource makes it easy to review the full collection of policies, service agreements, and terms and conditions that govern your relationship with us, ensuring you have all the facts about your connectivity, support, and legal protections.
This policy details how we collect, use, protect, and share your personal information when you use our services and website.
Our guidelines define the rules for the proper and responsible use of our network and services to ensure a safe experience for all customers.
This document outlines the conditions, processes, and timelines under which you may be eligible to receive a reimbursement for service fees or equipment returns.
This section explains the measures we take to safeguard our network and customer data, along with any automated processes that may affect service integrity.
This agreement provides the general legal framework and specific terms governing the provision and use of all regulated communication services we offer.
This document details the terms, eligibility requirements, and fulfillment process for receiving rewards when referring new residential customers to our services.
This policy outlines the specific conditions, duration, and eligibility rules governing our current [or most recent] limited-time, recurring monthly offers and discounts.
This guarantee sets the minimum standards for television service reliability, signal quality, and technical support response times.
We commit to specific service uptime percentages and acceptable latency and speed metrics for our broadband services, ensuring consistent access.
This policy specifies the required performance levels for your voice service, including guaranteed call quality, connection reliability, and emergency service access.
This agreement defines the guaranteed standards for dedicated, high-performance network connectivity required by our critical business customers.
This document details the Quality of Service (QoS) metrics and responsiveness commitments for all hosted or managed voice communication platforms.
Department of Public Service (DPS)
(800) 342-3377
All new customers receive 3 months of the Disney+, Hulu, and ESPN Unlimited Regular Bundle!
Limited-Time Offer!
Offer Eligibility: Orders must be placed between November 7–19, 2025, and service must be installed by December 20, 2025. The Disney+, Hulu, ESPN Unlimited Streaming Bundle will be sent to the customer once service is ordered and an install date is scheduled. Empire Fiber Internet will cover the monthly charge of the Disney+, Hulu, ESPN Unlimited Streaming Bundle (a $29.99/mo. value) for the first three months. If a customer disconnects service during the promotion, downgrades their plan, or is past due, the promotion will be cancelled, and the customer will be responsible for the streaming service’s monthly charge. After the three-month promotion, the customer is responsible for the charge of the Disney+, Hulu, ESPN Unlimited Streaming Bundle.
Offer applies only to new residential, serviceable online orders. Previous orders and pending installations are not eligible.
Redemption Process: After scheduling your installation, customers will receive an email with instructions on how to redeem their reward.
Additional Terms: This offer is non-transferable, has no cash value, and cannot be combined with other promotions unless explicitly stated. Empire Fiber Internet reserves the right to modify or terminate this promotion at any time. Misuse or abuse of the offer may result in immediate termination and forfeiture of any remaining value.
By participating in this promotion, customers agree to these terms and conditions.
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Our Customer Support Center is open and available 24 hours a day / 7 days a week
800-338-3300
This is the plan for those who demand the best and won’t compromise on speed. The Elite plan delivers our most powerful connection, designed for the most demanding online activities. This is your no-lag, no-buffer experience for competitive gaming, large file uploads, and streaming high-quality video across multiple screens. It’s the ultimate performance that gives you a seamless, flawless connection, every time.
The elite plan is ideal for power users, streamers, or professionals who need the fastest possible speeds.
When life gets busy, your internet shouldn’t slow down. This plan is built for the connected household where multiple devices are running at once. Whether it’s remote work, homework, online gaming, or streaming in 4K, this plan provides the balance of speed and performance you need to keep everyone in the family connected and happy, all at the same time. It’s the peace of mind that comes from knowing your connection can handle whatever life throws at it.
The enhanced plan is ideal for homes with multiple users and devices.
This is our most straightforward plan, designed for the quiet moments and simple needs of one or two people. It’s the perfect foundation for staying connected without overpaying. We focus on providing a reliable, no-frills connection for everything from checking email and browsing the web to streaming your favorite shows in standard definition. It’s internet that just works, providing the reliability you need at a price you’ll love.
The essential plan is ideal for individuals or couples who are not heavy streamers or gamers.
We determined this based on the information you provided about your average daily internet usage.
Ready to move to high-speed fiber internet? We’d love to have you join us. To get started, click on the Check Availability button.
Receive a $200 MyBundle Streaming Choice Card when you sign up online for one of our fiber internet plans.
Limited-Time Offer!
Offer Eligibility: New Empire Access customers who sign up for residential internet service between July 24, 2025, and August 15, 2025, at midnight Eastern Time are eligible to receive a one-time $200 Streaming Choice Card. You must place your fiber internet order online to qualify. Customer can participate in only one promo at a time.
Redemption Process: After maintaining 60 days of active service following installation, and so long as the account remains in good standing, customers will receive an email from MyBundle with instructions on how to redeem their one-time $200 Streaming Choice Card. Customers must complete the redemption within 90 days of receiving the email, or the offer will expire.
Streaming Choice Card Issuance: The Streaming Choice Card will be provided as a one-time $200 virtual card that can be used toward streaming services, including new or existing subscriptions.
Usage Guidelines: The $200 Streaming Choice Card must be used within 12 months of issuance, or any remaining balance will be forfeited.
Service Changes: If a customer cancels Empire Access service or their account is not in good standing before the bonus card is issued, they will forfeit eligibility for the offer.
Additional Terms: This offer is non-transferable, has no cash value, and cannot be combined with other promotions unless explicitly stated. Empire Access and MyBundle reserve the right to modify or terminate this promotion at any time. Misuse or abuse of the offer may result in immediate termination and forfeiture of any remaining value.
By participating in this promotion, customers agree to these terms and conditions.
