We wanted to take a moment to address an important issue that has recently come to our attention. Phone scams are targeting our customers. One of our customers received a suspicious call claiming to be from Empire Fiber Internet.
The customer reported that the caller, who had a foreign accent, stated that they needed to perform a system update that would only take five minutes. Understandably, the customer found this request alarming. This is especially so, considering the difficulty in understanding the caller due to their accent.
We want to make it clear that Empire Fiber Internet would never initiate such a call requesting access to your system with such urgency. We value the security and privacy of our customers above all else. Moreover, we take every precaution to ensure that your personal information remains protected.
Unfortunately, phone scams have become increasingly common in today’s digital age, with scammers employing various tactics to trick unsuspecting individuals. These scams often involve impersonating reputable companies like ours. By impersonating these companies, scammers can gain access to sensitive information or install malicious software on your devices.
Considering this incident, we urge all of our customers to remain vigilant and cautious when receiving unsolicited calls, especially if they claim to be from Empire Fiber Internet or any other service provider. Additionally, here are a few tips to help you avoid falling victim to these scams:
Verify the Caller: If you receive a call from someone claiming to be from Empire Fiber Internet or any other company, ask for their name, and a callback number. You can then verify their identity by contacting our customer service team directly.
Beware of Urgency: Scammers often create a sense of urgency to pressure you into taking immediate action. If a caller insists that you need to act quickly, take a moment to pause and assess the situation calmly.
Report Suspicious Activity: If you receive a suspicious call or believe you have been targeted by a scammer, please report it to our customer service team immediately. Thus, your vigilance can help us take action to protect others from falling victim to similar scams.
At Empire Fiber Internet, we are committed to providing our customers with reliable, secure, and trustworthy service. We are aware that these scams can cause inconvenience and concerns. Correspondingly, we assure you that we are taking steps to prevent similar occurrences in the future.
Thank you for your continued trust and support.
