THE EMPIRE PULSE
Empire Fiber Internet officially expands its high-speed footprint to Greece, NY, connecting thousands of residents & businesses to reliable fiber-optic service. Starting August 2025, locals can enjoy symmetrical speeds up to 2 Gigs paired with dedicated 24/7 local support.
Empire Fiber Internet has unveiled its redesigned e-commerce platform and the CommandIQ app, providing residential customers with an intuitive way to manage their accounts, devices, and Wi-Fi security. This focus on digital ease, combined with an industry-leading Net Promoter Score (NPS) of +74, solidifies Empire Access’s commitment to exceptional customer satisfaction and community support in NY and PA.
Empire Fiber Internet is thrilled to announce an exciting new partnership with the Scranton/Wilkes-Barre RailRiders, the Triple-A affiliate of the New York Yankees. This collaboration is set to bring thrilling fan experiences, special promotions, and strengthen community ties with cutting-edge fiber technology.
Empire Fiber Internet is bringing ultra-fast fiber Internet to Erie, PA enhancing connectivity, businesses, and local life.
Empire Fiber Internet is excited to announce its sponsorship of the exclusive live television broadcast of Scranton, Pennsylvania’s historic St. Patrick’s Day Parade on WYOU Channel 22! As a service provider deeply committed to the communities we serve, this sponsorship reflects our support for local traditions that unite Northeastern Pennsylvania. Tune in on Saturday, March 8th, at 11:45 a.m. ET to celebrate this beloved local event with us.
When choosing an internet provider, size doesn’t equal quality. Discover why A Better Connection Starts at the Local Level. Unlike nationwide giants that treat you like an account number, regional ISPs offer personalized service from staff who live in your community, invest directly in local network infrastructure, and provide expert, dependable support. Learn why local knowledge, transparent pricing, and a commitment to your backyard make regional providers the clear choice for a superior connection.
Empire Fiber Internet has significantly enhanced its residential internet offering by upgrading upload speeds by up to 1,000% at no extra cost to customers in New York and Pennsylvania. Starting March 1st, all residential plans now feature symmetrical speeds, with a base of 500 Mbps upload/download and 1 Gigabit options available. This major advancement provides enhanced reliability and capacity, particularly benefiting remote workers, gamers, and homes with multiple heavy users, reinforcing Empire Fiber Internet’s commitment to delivering superior service.
Searching for a local business or individual’s phone number? Check out the new online, digital version of the phone directory from Empire Fiber Internet.
Empire Fiber Internet is renowned for two things: going above and beyond for our customers and delivering high-speed internet service. Doing things differently is not only good for business but also for the places we serve and the places we live. We’ve earned recognition for our approach, but none of the success we’ve enjoyed since 1896 would be possible without our customers.
Since 1896, Empire Fiber Internet has evolved from telephone service to delivering lightning-fast fiber internet, but our core purpose remains the same. This post highlights the five simple, old-fashioned values that guide our business, including transparent pricing (“What You See Is What You Get”), genuine customer care, and a commitment to Connectivity With a Purpose. We believe in treating people like neighbors, not account numbers, and leading by example in the communities we serve.
Meet Michelle, a dedicated member of the Empire Fiber Internet team for 13 years! Michelle embodies the “Empire Experience,” delivering personalized customer service and care that turns customers into acquaintances. Read about her commitment to making a real difference, treating every call with dedication, and going the extra mile to help our neighbors.
As the season of gratitude arrives, we’re taking time to reflect on The Things That Matter: our communities, our employees, and especially our customers. This post highlights our enduring commitment to local values, giving back, and striving for excellence, thanking you for the trust and support that drives our success and allows us to look toward the future with optimism.
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Offer valid for new residential Empire Fiber Internet customers inCortland, NY, from Feb 9 through Feb 28, 2026.
Customer must sign up through the door-to-door representative for the 1 Gig (Enhanced) or 2 Gig (Elite) plan. Account must remain active and in good standing for 60 days after installation to remain eligible for the $200 Amazon Gift Card. Customers who downgrade their plan within the first 60 days are not eligible for the promotion.
Gift card will be delivered via email within 90 days of installation to the preferred email address on file. Limit one gift card per household/account. Offer cannot be combined with other promotions. Gift card is non-transferable, has no cash value, and customer is responsible for any taxes.
Empire Fiber Internet reserves the right to modify or cancel this offer at any time and is not responsible for lost, stolen, or undelivered gift cards.
Terms & Condtions
Some restrictions apply. Offer available to new residential customers in designated service areas only. Customers with existing service or a pending installation are not eligible. This limited-time promotion provides three (3) free months of internet service, applied as billing credits in months 2, 6, and 12 of active service, on Empire Fiber Internet’s essentials (500/500 Mbps), enhanced (1/1 Gig), and elite (2/2 Gig) internet plans. Customers who order the enhanced or elite internet plan are also eligible to receive a $50 Amazon eGift Card after their first full month of active service and once the first invoice has been paid. If a customer downgrades from the enhanced or elite plan after receiving the Amazon eGift Card, they will forfeit eligibility for any remaining promotional free months of service. Orders must be placed online only and must use the promotional code at checkout to receive this offer. Order must be placed between January 2, 2026 (4:30 PM EST), and January 31, 2026 (11:59 PM EST). Pricing includes enrollment in AutoPay and paperless billing. Customers who do not enroll in AutoPay and/or paperless billing will incur a $5/month fee for each. Offer may not be combined with other promotions and is non-transferable. Void where prohibited.
By participating in this promotion, customers agree to these terms and conditions.
Our Customer Support Center is open and available 24 hours a day / 7 days a week
800-338-3300
Sign up for Empire Fiber Internet [the enhanced or elite plan] before 12/31/25 and enjoy your 2nd month of internet service FREE. Use code HOLIDAYFREE25 when you sign up!
Limited-Time Offer!
Offer Eligibility: This promotion is valid for new residential customers only and applies to Empire Fiber Internet’s enhanced (1 Gig) and elite (2 Gig) internet plans. Customers who sign up for these plans will receive one month of free internet service, applied to the second month of service. The offer is available online only and is limited to one per household. It cannot be combined with any other promo codes or offers, and pending orders or installations are not eligible.
Redemption Process: Customers will receive their second month of service free after paying for their first month’s internet service.
Additional Terms: This offer is non-transferable, has no cash value, and cannot be combined with other promotions unless explicitly stated. Empire Fiber Internet reserves the right to modify or terminate this promotion at any time. Misuse or abuse of the offer may result in immediate termination and forfeiture of any remaining value.
By participating in this promotion, customers agree to these terms and conditions.
This is the plan for those who demand the best and won’t compromise on speed. The Elite plan delivers our most powerful connection, designed for the most demanding online activities. This is your no-lag, no-buffer experience for competitive gaming, large file uploads, and streaming high-quality video across multiple screens. It’s the ultimate performance that gives you a seamless, flawless connection, every time.
The elite plan is ideal for power users, streamers, or professionals who need the fastest possible speeds.
When life gets busy, your internet shouldn’t slow down. This plan is built for the connected household where multiple devices are running at once. Whether it’s remote work, homework, online gaming, or streaming in 4K, this plan provides the balance of speed and performance you need to keep everyone in the family connected and happy, all at the same time. It’s the peace of mind that comes from knowing your connection can handle whatever life throws at it.
The enhanced plan is ideal for homes with multiple users and devices.
This is our most straightforward plan, designed for the quiet moments and simple needs of one or two people. It’s the perfect foundation for staying connected without overpaying. We focus on providing a reliable, no-frills connection for everything from checking email and browsing the web to streaming your favorite shows in standard definition. It’s internet that just works, providing the reliability you need at a price you’ll love.
The essential plan is ideal for individuals or couples who are not heavy streamers or gamers.
Receive a $200 MyBundle Streaming Choice Card when you sign up online for one of our fiber internet plans.
Limited-Time Offer!
Offer Eligibility: New Empire Access customers who sign up for residential internet service between July 24, 2025, and August 15, 2025, at midnight Eastern Time are eligible to receive a one-time $200 Streaming Choice Card. You must place your fiber internet order online to qualify. Customer can participate in only one promo at a time.
Redemption Process: After maintaining 60 days of active service following installation, and so long as the account remains in good standing, customers will receive an email from MyBundle with instructions on how to redeem their one-time $200 Streaming Choice Card. Customers must complete the redemption within 90 days of receiving the email, or the offer will expire.
Streaming Choice Card Issuance: The Streaming Choice Card will be provided as a one-time $200 virtual card that can be used toward streaming services, including new or existing subscriptions.
Usage Guidelines: The $200 Streaming Choice Card must be used within 12 months of issuance, or any remaining balance will be forfeited.
Service Changes: If a customer cancels Empire Access service or their account is not in good standing before the bonus card is issued, they will forfeit eligibility for the offer.
Additional Terms: This offer is non-transferable, has no cash value, and cannot be combined with other promotions unless explicitly stated. Empire Access and MyBundle reserve the right to modify or terminate this promotion at any time. Misuse or abuse of the offer may result in immediate termination and forfeiture of any remaining value.
By participating in this promotion, customers agree to these terms and conditions.
