The digital landscape has undergone a remarkable transformation over the past quarter-century, and one individual who’s had a front-row seat to this evolution is Bob VanDelinder, the Vice President of Sales for Empire Access

NEDAS did a podcast to delve into Bob’s insightful journey, spanning the transition from dial-up to DSL and eventually to the cutting-edge world of fiber optic broadband. 

Empire Access, a regional telecommunications company, has been a key player in the field of internet and communications technology. Bob VanDelinder’s extensive experience at Empire Access has allowed him to witness the dynamic shifts in the industry, particularly how customer demands, and internet applications have evolved substantially. 

With Empire Access investing in state-of-the-art fiber optic technology to ensure their customers have access to the blazing-fast internet they need for today’s data-hungry applications.  Beyond meeting the demands of their existing customer base, Empire Access has embarked on an ambitious expansion plan.

They’ve ventured into new markets in upstate New York and Pennsylvania, bringing high-speed fiber internet to towns and cities that have never experienced such connectivity before. This expansion not only fosters digital inclusivity but also supports economic development in these regions, making Empire Access a vital part of their growth. 

Bob VanDelinder’s experiences at Empire Access provide us with an illuminating narrative of the internet’s evolution over the past 25 years. It’s a testament to the company’s dedication to staying at the forefront of technology and their unwavering commitment to meeting the changing needs of their customers. Empire Access’s recent expansion efforts underscore their vision of a more connected, accessible, and digitally empowered future for communities in the Northeast.

Listen to the episode – https://www.nedas.com/e41-from-dial-up-to-fiber-tracing-the-evolution-of-internet-services/

Recent Articles

Customers Have Given Empire Access A Net Promoter Score Of 74!

What Is A Net Promoter Score? Net Promoter Score (NPS) is a tool used to gauge customer loyalty and satisfaction with a brand. It’s based on one straightforward question: “How likely are you to recommend us to friends and family?” Responses to this question reveal valuable insights, showing how many customers are loyal advocates, how many are on the fence, and how many are dissatisfied. The scale ranges from 0 (not at all likely) to 10 (extremely likely). What Does A Net Promoter Score Of 74 Mean? A NPS of 74 is exceptionally high and indicates that our customers are extremely satisfied and loyal. NPS range from 0 to 100, with the telecommunications industry averaging a score of 30 according to CustomerGauge.com. This not only puts Empire Access miles ahead it its competitors, but inside the final tier of the NPS range described as “world class.” To put things into perspective, Apple’s NPS is 72, Netflix 64, and Amazon 62, meaning Empire Access has built trust with our customers that exceeds that of some of the largest companies in the world.   How Did We Get This Score? Wondering What World Class Internet Feels Like? Make the switch to Empire Access and experience for yourself what world-class internet feels like. Enjoy fast and symmetrical download and upload speeds, easy and free installation, transparent billing, and 24/7 local customer support. Make the switch and see what so many people are already talking about. Visit our website and sign up today. We’ve always got exciting special offers for new customers.

Setting Up Your Empire Access Customer Portal Account

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Our e-commerce portal makes managing your plan easy. Never worry again about missing a payment, keeping track of your payment history, creating a trouble ticket, and more. The best part is, signing up is so easy! *Please note: Log in to the Empire Access Customer Portal is available after your first billing statement  To sign up for the customer portal, follow these steps:  How To Set Up Your Account How To Login In To Pay Online If you have any questions, please feel free to reach out to us at 1-800-338-3300. Our customer service team is available 24/7

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