Meet Michelle Bourdette

Delivering help where help is needed — that’s what customer service is all about. It’s also part of the job Michelle finds most rewarding. What about it is so fulfilling to her? Knowing she’s doing something that’s making a difference in the lives of customers.

As of this October, Michelle has been part of the Empire Access family for 13 years. She’s seen us grow and worked with many customers along the way. When she first started, it wasn’t unusual to find something in common with the person on the other end of the line and use that to go deeper than a typical customer conversation.

“I spoke to a lady once whose father lived in the 596 area, and she lived in downtown Gettysburg. I spend a lot of time there, and as it turned out, I knew exactly where she was located! She seemed excited to talk to someone else who knew the town as much as she did!”

Today, the calls come in from a wider area than they did before, but that hasn’t stood in the way of the care and dedication Michelle delivers to every person she talks to. She even has a few regulars that have become more like acquaintances than customers throughout their interactions — if their calls aren’t sent to her directly, they’ll ask for her by name.

Good service leads to good relationships, and Michelle is a great example of what the “Empire Experience” is all about. Whether it’s sorting out a billing issue or walking a customer through the process of resetting the connection on their TV, she goes to great lengths to deliver the sort of care and attention that people expect from their friends and neighbors.

That spirit is exactly why we’re proud to have Michelle on our team.

Recent Articles

Empire Access Switches to Online Directory

We are thrilled to share the news of our latest development – the launch of our digital directory for all the communities we serve. This exciting new platform is now available online at, and it includes both business and residential listings, just like the printed version. The transition to an online directory provides our […]

The Empire Experience Wins Awards

Empire Access is renowned for two things: going above and beyond for our customers and delivering high-speed internet service. Doing things differently is not only good for business but also for the places we serve and the places we live. We’ve earned recognition for our approach, but none of the success we’ve enjoyed since 1896 would be possible without our customers.

Connectivity With a Purpose

Much has changed from when we started delivering telephone service to our community in 1896. And we’ll keep evolving with the times as we now provide fiber optic internet, phone services, tv, and more to our residential and business customers. One thing that will stay the same is who we are and what we believe […]

Award-Winning Internet Service Provider

Empire Access continues to win accolades for our unwavering commitment to excellence.

I have to say that everyone that I have dealt with at Empire has been top notch… At times, I felt like we were their only customer. As far as the Fiber is concerned, it gives us reliability that we have not had — ever — and the speed that we desperately lacked…

- Joe C., Hunt Hollow Ski Club, Naples, NY
Hunt Hollow Ski Club, Naples, NY

When Empire came into my neighborhood, I decided to give them a shot. So grateful I did. Besides the LIGHTNING fast speeds, my favorite thing about Empire is their incredible customer service … can’t say enough good things about Empire Access. I’ve loved every day I’ve been able to use their internet services…

- Steve A.

They got everything running in no time and were super helpful in setting up my home and answering questions. I truly appreciate the great service.

- Eric M., Corning, NY
Smiling Man

We are very thankful to Empire Access for selecting our area to be our service provider for fiber optic high speed internet and phone service. We are very happy with the speed they provide along with the unlimited data. My husband and myself were very impressed with everyone that we dealt with…

- Veda M., Elmira, NY
Happy Fiber Customer

Fiber connectivity is amazing, and so are the folks who brought it to my house and keep it running smoothly. As always, especially when I have the luxury of not thinking about it at all, you have my thanks.

- Jason T., Big Flats, NY
Happy Fiber Customer

I would just like to add that I am very happy that I changed providers! It’s so nice to get a real person who can answer my picky little questions right away without having to wait, thank you for everything.

- Sidney P., Hornell, NY
Young Woman Smiling

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