– OUR BLOG COLLECTION –

Solving Wi-Fi and AirTies Issues: A Quick Troubleshooting Guide

A laptop on a wooden desk shows a glowing house icon surrounded by digital symbols, reflecting the essence of smart home technology. Nearby are troubleshooting notes in a notebook, alongside a pen, smartphone, potted plant, and cup, creating an aura of a modern workspace.
These basic troubleshooting steps can solve some of the most frustrating Wi-Fi or AirTies issues. By following these guidelines, you'll be well on your way to enjoying a stable and reliable internet connection. Remember that for more complex issues, your internet service provider's customer support is there to assist you.

In our modern world, Wi-Fi has become an essential part of our daily lives, connecting us to the digital universe. But like any technology, Wi-Fi, and networking devices such as AirTies can sometimes encounter issues that disrupt our online experiences. Fret not! In this blog, we’ll guide you through some basic troubleshooting steps to help you solve Wi-Fi and AirTies issues quickly.

Check Your Network Connection 

The first step in troubleshooting any network issue is to verify the basics. Initially, make sure you power on your modem or router and connect it to your internet service. Sometimes, a loose cable or a power outage might be the root cause of your connectivity problems.

Restart Your Devices 

If you’re experiencing connectivity issues on your computer or mobile device, a simple restart can often do wonders. Power cycle your device to reset network settings and clear any temporary issues that may be causing disruptions. 

Reboot Your Router 

Rebooting your Wi-Fi router is a common and effective troubleshooting step. Unplug the router, wait for about 30 seconds, and then plug it back in. This action can resolve various issues, such as network congestion and temporary glitches. 

Check for Interference 

Wireless signals can be disrupted by other electronic devices, such as cordless phones, microwave ovens, or Bluetooth devices. Ensure your Wi-Fi router is placed away from potential sources of interference and in a central location for optimal coverage. 

Update Firmware 

Outdated router firmware can lead to performance and security issues. Therefore, check the manufacturer’s website for firmware updates for your specific router model and apply them as necessary. 

Secure Your Network 

If your Wi-Fi network is not password-protected, unauthorized users could be hogging your bandwidth. Set a strong, unique password to secure your network and prevent unauthorized access.

Reset AirTies Devices 

If you’re experiencing issues with AirTies extenders or mesh network devices, consider resetting them to their factory defaults. Follow the manufacturer’s instructions for your specific AirTies model to do this. 

Optimize Device Placement 

When using AirTies devices for mesh Wi-Fi, ensure they are strategically placed throughout your home. They should be positioned in locations that provide the best coverage for all areas.

Check for Firmware Updates 

AirTies regularly releases firmware updates to improve performance and fix bugs. Make sure your AirTies devices are running the latest firmware to ensure optimal performance.

Contact Support

If you’ve tried all these steps and are unable to solve your Wi-Fi or AirTies issues, it may be time to reach out to your internet service provider’s customer support. They can offer guidance, conduct remote diagnostics, or schedule a technician visit to resolve the problem. 


LET'S Stay Connected

Sign Up To Receive Our Monthly Email Newsletter!

Empire Fiber Internet Email List Icon

Unlock exclusive offers, service updates, and expert tips delivered right to your inbox.

We will not sell or share your information. You can unsubscribe at anytime by clicking on the “unsubscribe” link at the bottom of our emails

A smartphone displays the Empire Access website with a message icon above it and paper airplanes flying around, all set against a yellow circle background.
Email Newsletter Signup
Name
Name
First Name
Last Name
I'm Interested In:

Terms & Condtions

Some restrictions apply. Offer available to new residential customers in designated service areas only. Customers with existing service or a pending installation are not eligible. This limited-time promotion provides three (3) free months of internet service, applied as billing credits in months 2, 6, and 12 of active service, on Empire Fiber Internet’s essentials (500/500 Mbps), enhanced (1/1 Gig), and elite (2/2 Gig) internet plans. Customers who order the enhanced or elite internet plan are also eligible to receive a $50 Amazon eGift Card after their first full month of active service and once the first invoice has been paid. If a customer downgrades from the enhanced or elite plan after receiving the Amazon eGift Card, they will forfeit eligibility for any remaining promotional free months of service. Orders must be placed online only and must use the promotional code at checkout to receive this offer. Order must be placed between January 2, 2026 (4:30 PM EST), and January 31, 2026 (11:59 PM EST).  Pricing includes enrollment in AutoPay and paperless billing. Customers who do not enroll in AutoPay and/or paperless billing will incur a $5/month fee for each. Offer may not be combined with other promotions and is non-transferable. Void where prohibited.

By participating in this promotion, customers agree to these terms and conditions.

CONTACT OUR CUSTOMER SUPPORT TEAM

Customer Support

GIVE US A CALL

Our Customer Support Center is open and available 24 hours a day / 7 days a week

800-338-3300

SEND US A MESSAGE

Contact Us

Receive Your 2nd Month of Internet For Free!

Sign up for Empire Fiber Internet [the enhanced or elite plan] before 12/31/25 and enjoy your 2nd month of internet service FREE. Use code HOLIDAYFREE25 when you sign up!

Limited-Time Offer!

Offer Eligibility: This promotion is valid for new residential customers only and applies to Empire Fiber Internet’s enhanced (1 Gig) and elite (2 Gig) internet plans. Customers who sign up for these plans will receive one month of free internet service, applied to the second month of service. The offer is available online only and is limited to one per household. It cannot be combined with any other promo codes or offers, and pending orders or installations are not eligible.

Redemption Process: Customers will receive their second month of service free after paying for their first month’s internet service.

Additional Terms: This offer is non-transferable, has no cash value, and cannot be combined with other promotions unless explicitly stated. Empire Fiber Internet reserves the right to modify or terminate this promotion at any time. Misuse or abuse of the offer may result in immediate termination and forfeiture of any remaining value.

By participating in this promotion, customers agree to these terms and conditions.

phone icon

We Are Available
24 Hrs a Day / 7 Days a Week

the elite plan

2 Gbps

The Ultimate Experience

This is the plan for those who demand the best and won’t compromise on speed. The Elite plan delivers our most powerful connection, designed for the most demanding online activities. This is your no-lag, no-buffer experience for competitive gaming, large file uploads, and streaming high-quality video across multiple screens. It’s the ultimate performance that gives you a seamless, flawless connection, every time.

The elite plan is ideal for power users, streamers, or professionals who need the fastest possible speeds.

the enhanced plan

1 Gbps

Powering a Connected Household

When life gets busy, your internet shouldn’t slow down. This plan is built for the connected household where multiple devices are running at once. Whether it’s remote work, homework, online gaming, or streaming in 4K, this plan provides the balance of speed and performance you need to keep everyone in the family connected and happy, all at the same time. It’s the peace of mind that comes from knowing your connection can handle whatever life throws at it.

The enhanced plan is ideal for homes with multiple users and devices.

the essential plan

500 Mbps

The Foundation for a Smarter Home

This is our most straightforward plan, designed for the quiet moments and simple needs of one or two people. It’s the perfect foundation for staying connected without overpaying. We focus on providing a reliable, no-frills connection for everything from checking email and browsing the web to streaming your favorite shows in standard definition. It’s internet that just works, providing the reliability you need at a price you’ll love.

The essential plan is ideal for individuals or couples who are not heavy streamers or gamers.

Internet Speed Test

Your Recommended Speed Is

There are no views with that ID

We determined this based on the information you provided about your average daily internet usage. 

Ready to move to high-speed fiber internet?  We’d love to have you join us. To get started, click on the Check Availability button.

Save While You Stream!

Receive a $200 MyBundle Streaming Choice Card when you sign up online for one of our fiber internet plans.

Gift card design for the Empire Access Streaming TV Promo

Limited-Time Offer! 

Offer Eligibility: New Empire Access customers who sign up for residential internet service between July 24, 2025, and August 15, 2025, at midnight Eastern Time are eligible to receive a one-time $200 Streaming Choice Card. You must place your fiber internet order online to qualify. Customer can participate in only one promo at a time.

Redemption Process: After maintaining 60 days of active service following installation, and so long as the account remains in good standing, customers will receive an email from MyBundle with instructions on how to redeem their one-time $200 Streaming Choice Card. Customers must complete the redemption within 90 days of receiving the email, or the offer will expire. 

Streaming Choice Card Issuance: The Streaming Choice Card will be provided as a one-time $200 virtual card that can be used toward streaming services, including new or existing subscriptions. 

Usage Guidelines: The $200 Streaming Choice Card must be used within 12 months of issuance, or any remaining balance will be forfeited.

Service Changes: If a customer cancels Empire Access service or their account is not in good standing before the bonus card is issued, they will forfeit eligibility for the offer. 

Additional Terms: This offer is non-transferable, has no cash value, and cannot be combined with other promotions unless explicitly stated. Empire Access and MyBundle reserve the right to modify or terminate this promotion at any time. Misuse or abuse of the offer may result in immediate termination and forfeiture of any remaining value.

By participating in this promotion, customers agree to these terms and conditions.