If I transfer my existing landline phone service to Empire Access, do I have to change my number?
When getting phone service you can keep your old phone number.
Do you offer unlimited calling?
Yes. Our plans come with unlimited nationwide calling within the continental United States. Learn more about our residential phone plans or business phone plans.
What is Empire Access’ policy on privacy and security of phone records?
We ensure your information remains private and secure because we comply with CPNI (Customer Proprietary Network Information) rules and regulations set by state and federal authorities.
Do you offer voicemail?
Empire Access offers voicemail. Learn more about setting up and accessing your voicemail via our instruction guide.
How do I setup my voicemail?
Some customers may be asked to provide their voicemail box number. This is your 10-digit telephone number. The default password is 0000. To send calls to voicemail when your telephone line is busy, press *90, listen for stutter dial tone then press *11, wait for voicemail to answer and then hang up. To send unanswered calls to voicemail, don’t answer the telephone. Press *92 and wait for stutter dial tone. Then, press 4*11, wait for voicemail to answer and then hang up. NOTE: The 4 stands for the number of times your telephone will ring before voicemail answers. It can be set from 2-8. Just replace the number you want for the 4. To change your password, record your name, add a customer greeting, or change personal options, press 4 and follow the directions. Learn more about setting up and accessing your voicemail via our instruction guide.
How do I check voicemail messages from my home phone?
Press *11 As soon as you hear your message start, press # Enter your password Follow the instructions Learn more about setting up and accessing your voicemail via our instruction guide.
How do I check voicemail messages from a different phone?
Dial 1 (570) 549-7111 Enter your mailbox number (your 10-digit phone number) Enter your password, and then push # Learn more about setting up and accessing your voicemail via our instruction guide.
How do I turn voicemail off?
To stop sending calls to voicemail when your telephone line is busy, press *91, and listen for the stutter dial tone. To stop sending unanswered calls to voicemail, press *93 and listen for the stutter dial tone. Learn more about setting up and accessing your voicemail via our instruction guide.
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Online pricing is available to residential customers only.
