– OUR BLOG COLLECTION –

Giving Thanks for The Things That Matter

A group of people giving thanks while enjoying a meal around a wooden table set with various dishes, fruits, and drinks. Candles are lit, creating a cozy atmosphere. The diners are smiling and engaged in conversation, surrounded by greenery.
As the season of gratitude arrives, we're taking time to reflect on The Things That Matter: our communities, our employees, and especially our customers. This post highlights our enduring commitment to local values, giving back, and striving for excellence, thanking you for the trust and support that drives our success and allows us to look toward the future with optimism.

The Big and Little Things We’re Thankful For

The leaves are ablaze with vibrant autumn colors. There’s a cool crispness in the air, and warm layers and cozy clothes have emerged from hibernation. As we move into a season of change and gratitude, we’re taking time to reflect on what matters to us.

Many things look different than they did a year ago, but a lot remains the same — our enduring commitment to the communities we serve, or our emphasis on creating value instead of just selling products. Most of all, it’s the appreciation we feel for the people who make all of this possible — our friends, family, employees, and especially our customers.

The support of our customers, and the hard work and dedication of our employees are the driving force behind the growth and success we’ve enjoyed. None of this would be possible without you, and that’s not something we take for granted.

We frequently talk about family and community because they’re part of who we are and the reason for our success. We’ve come a long way from where we were but we’re still true to our roots. Many of our employees have been with us since our North Penn Telephone days. Giving back to our friends and neighbors, supporting local non-profits and community organizations, and investing in the towns and cities where we live wouldn’t be possible without you.

As we gather with family and friends to celebrate in our own ways over the coming months, we want you to know that you are an integral part of who we are. Your continued support is the greatest gift we could ask for. Therefore, we pledge to keep striving for excellence in return.

In this season of gratitude, we’re thankful for everyone we’re fortunate to know and serve. Your loyalty, trust, and support are the reasons we can stand in today and look toward tomorrow with optimism. From everyone at Empire Fiber Internet to all of you and yours, thank you!

LET'S Stay Connected

Sign Up To Receive Our Monthly Email Newsletter!

Empire Fiber Internet Email List Icon

Unlock exclusive offers, service updates, and expert tips delivered right to your inbox.

We will not sell or share your information. You can unsubscribe at anytime by clicking on the “unsubscribe” link at the bottom of our emails

A smartphone displays the Empire Access website with a message icon above it and paper airplanes flying around, all set against a yellow circle background.
Email Newsletter Signup
Name
Name
First Name
Last Name
I'm Interested In:

CONTACT OUR CUSTOMER SUPPORT TEAM

Customer Support

GIVE US A CALL

Our Customer Support Center is open and available 24 hours a day / 7 days a week

800-338-3300

SEND US A MESSAGE

Contact Us

Receive 3 Months Free!

All new customers receive 3 months of the Disney+, Hulu, and ESPN Unlimited Regular Bundle!

MyBundle Unlimited Regular Bundle Logo

Limited-Time Offer!

Offer Eligibility: Orders must be placed between November 7–26, 2025, and service must be installed by December 20, 2025. The Disney+, Hulu, ESPN Unlimited Streaming Bundle will be sent to the customer once service is ordered and an install date is scheduled. Empire Fiber Internet will cover the monthly charge of the Disney+, Hulu, ESPN Unlimited Streaming Bundle (a $29.99/mo. value) for the first three months. If a customer disconnects service during the promotion, downgrades their plan, or is past due, the promotion will be cancelled, and the customer will be responsible for the streaming service’s monthly charge. After the three-month promotion, the customer is responsible for the charge of the Disney+, Hulu, ESPN Unlimited Streaming Bundle.

Offer applies only to new residential, serviceable online orders. Previous orders and pending installations are not eligible.

Redemption Process: After scheduling your installation, customers will receive an email with instructions on how to redeem their reward.

Additional Terms: This offer is non-transferable, has no cash value, and cannot be combined with other promotions unless explicitly stated. Empire Fiber Internet reserves the right to modify or terminate this promotion at any time. Misuse or abuse of the offer may result in immediate termination and forfeiture of any remaining value.

By participating in this promotion, customers agree to these terms and conditions.

phone icon

We Are Available
24 Hrs a Day / 7 Days a Week

the elite plan

2 Gbps

The Ultimate Experience

This is the plan for those who demand the best and won’t compromise on speed. The Elite plan delivers our most powerful connection, designed for the most demanding online activities. This is your no-lag, no-buffer experience for competitive gaming, large file uploads, and streaming high-quality video across multiple screens. It’s the ultimate performance that gives you a seamless, flawless connection, every time.

The elite plan is ideal for power users, streamers, or professionals who need the fastest possible speeds.

the enhanced plan

1 Gbps

Powering a Connected Household

When life gets busy, your internet shouldn’t slow down. This plan is built for the connected household where multiple devices are running at once. Whether it’s remote work, homework, online gaming, or streaming in 4K, this plan provides the balance of speed and performance you need to keep everyone in the family connected and happy, all at the same time. It’s the peace of mind that comes from knowing your connection can handle whatever life throws at it.

The enhanced plan is ideal for homes with multiple users and devices.

the essential plan

500 Mbps

The Foundation for a Smarter Home

This is our most straightforward plan, designed for the quiet moments and simple needs of one or two people. It’s the perfect foundation for staying connected without overpaying. We focus on providing a reliable, no-frills connection for everything from checking email and browsing the web to streaming your favorite shows in standard definition. It’s internet that just works, providing the reliability you need at a price you’ll love.

The essential plan is ideal for individuals or couples who are not heavy streamers or gamers.

Internet Speed Test

Your Recommended Speed Is

There are no views with that ID

We determined this based on the information you provided about your average daily internet usage. 

Ready to move to high-speed fiber internet?  We’d love to have you join us. To get started, click on the Check Availability button.

Save While You Stream!

Receive a $200 MyBundle Streaming Choice Card when you sign up online for one of our fiber internet plans.

Gift card design for the Empire Access Streaming TV Promo

Limited-Time Offer! 

Offer Eligibility: New Empire Access customers who sign up for residential internet service between July 24, 2025, and August 15, 2025, at midnight Eastern Time are eligible to receive a one-time $200 Streaming Choice Card. You must place your fiber internet order online to qualify. Customer can participate in only one promo at a time.

Redemption Process: After maintaining 60 days of active service following installation, and so long as the account remains in good standing, customers will receive an email from MyBundle with instructions on how to redeem their one-time $200 Streaming Choice Card. Customers must complete the redemption within 90 days of receiving the email, or the offer will expire. 

Streaming Choice Card Issuance: The Streaming Choice Card will be provided as a one-time $200 virtual card that can be used toward streaming services, including new or existing subscriptions. 

Usage Guidelines: The $200 Streaming Choice Card must be used within 12 months of issuance, or any remaining balance will be forfeited.

Service Changes: If a customer cancels Empire Access service or their account is not in good standing before the bonus card is issued, they will forfeit eligibility for the offer. 

Additional Terms: This offer is non-transferable, has no cash value, and cannot be combined with other promotions unless explicitly stated. Empire Access and MyBundle reserve the right to modify or terminate this promotion at any time. Misuse or abuse of the offer may result in immediate termination and forfeiture of any remaining value.

By participating in this promotion, customers agree to these terms and conditions.