At Empire Fiber Internet, your trust means everything to us. Recently, we’ve learned that some competitors are using questionable tactics, including misleading calls, to pressure customers into switching providers. These tactics often involve false claims about price increases or pretending to represent multiple companies, including us.
Here’s what you need to know:
- Empire Fiber Internet will never partner with Frontier, Spectrum, or any other provider. If someone claims they work for us and another company, that is not true.
- If we ever change our pricing, you’ll see it clearly on your bill or receive official communication from us. We do not announce price changes through third-party callers.
If you receive a suspicious call:
- Do not share personal information.
- Hang up and call us directly at 800-338-3300
- Report the incident so we can help protect you and others.
Your peace of mind matters. We’re committed to transparency and delivering the reliable service you deserve. You can learn more about this topic, and others on our resource page.
