Even the most reliable internet can occasionally go down, and fiber optic networks, while highly dependable, are no exception. While outages are rare, they can happen for a variety of reasons. Understanding what might cause a disruption can help you feel more informed and reassured that your service provider is on top of it.

Animals Can Damage Cables

Believe it or not, wildlife can sometimes be the culprit. Squirrels, rodents, and other animals may chew on fiber lines, especially in areas where cables run overhead or underground. That is why our technicians take extra precautions, like burying lines deep and protecting exposed sections. Even so, occasional animal interference can happen.

Accidents or Nearby Construction

Motor vehicle accidents account for a large percentage of not only fiber internet outages, but power outages in general. If a pole is damaged or underground lines are affected, our crews may need clearance from the utility company before starting repairs to ensure everyone stays safe. Once we have the go-ahead, we work quickly to restore your connection.

Severe Weather Conditions

Weather can also play a role. Heavy rain, flooding, high winds, snow, ice, lightning, or fires can impact utility infrastructure. Even if your home is fine, an issue at a nearby connection point can cause a brief outage.

We Are Always on It

Whatever the cause, Empire Fiber Internet is monitoring our network 24/7. Our dispatchers and technicians work quickly to identify issues and restore service safely. You can trust that outages are rare, and when they do happen, we are on top of it.

If you are experiencing a service disruption and want to learn more, you can visit empireaccess.com.