August 2025

Best Things to Do After Switching to Fiber Internet

Woman looking at a tablet using her fiber internet

From streaming your favorite shows to upgrading to a smart home, discover the best ways to get the most out of your new fiber internet connection.

Empire Access Unveils New E-Commerce Platform, Elevating Customer Experience

Empire Access has launched a new e-commerce platform and redesigned website, offering customers an intuitive and easy-to-navigate digital experience. Paired with its new CommandIQ app, these features reinforce the company’s commitment to innovation and its industry-leading customer satisfaction score.

Customers Have Given Empire Access A Net Promoter Score Of 74!

What Is A Net Promoter Score? Net Promoter Score (NPS) is a tool used to gauge customer loyalty and satisfaction with a brand. It’s based on one straightforward question: “How likely are you to recommend us to friends and family?” Responses to this question reveal valuable insights, showing how many customers are loyal advocates, how many are on the fence, and how many are dissatisfied. The scale ranges from 0 (not at all likely) to 10 (extremely likely). What Does A Net Promoter Score Of 74 Mean? A NPS of 74 is exceptionally high and indicates that our customers are extremely satisfied and loyal. NPS range from 0 to 100, with the telecommunications industry averaging a score of 30 according to CustomerGauge.com. This not only puts Empire Access miles ahead it its competitors, but inside the final tier of the NPS range described as “world class.” To put things into perspective, Apple’s NPS is 72, Netflix 64, and Amazon 62, meaning Empire Access has built trust with our customers that exceeds that of some of the largest companies in the world. How Did We Get This Score? Wondering What World Class Internet Feels Like? Make the switch to Empire Access and experience for yourself what world-class internet feels like. Enjoy fast and symmetrical download and upload speeds, easy and free installation, transparent billing, and 24/7 local customer support. Make the switch and see what so many people are already talking about. Visit our website and sign up today. We’ve always got exciting special offers for new customers.