Empire Access has always stood at the forefront of community involvement, and today was no exception. We take immense pride in our commitment to giving back to the very communities it serves.

This was on full display during the recent “Brush With Kindness” event in Prattsburgh, NY. As our hometown, Prattsburgh holds a special place in our hearts, making our participation in this event even more significant!

Special Thanks

We extend our heartfelt gratitude, not only to our dedicated crew members who skillfully operated heavy machinery to clear debris, but also to the countless volunteers who joined forces to support the cause.

It’s through collaborative efforts like these that we’re able to make a tangible and positive impact on the lives of those around us.

A special shoutout goes to Alfred State College – SUNY College of Technology for rallying volunteers from their student body. Their enthusiasm and dedication played an instrumental role in the success of the event.

We also extend a thanks to the town of Prattsburgh for its unwavering assistance and support throughout the initiative.

The Driving Force

At the heart of it all, the driving force behind this event is the Steuben County Habitat for Humanity. Their commitment to improving the lives of community members and fostering a sense of togetherness is truly commendable. We are honored to have been a part of this incredible endeavor orchestrated by the Steuben County Habitat for Humanity.

We invite everyone to join us in recognizing the hard work and dedication of all the volunteers who came together to make the “Brush With Kindness” event a resounding success.

Let’s show our appreciation for their selfless efforts that have made a lasting difference in the community we proudly call home.

Empire Access remains steadfast in its mission to give back and uplift the communities it serves. The “Brush With Kindness” event serves as a shining example of what can be achieved when people come together for a common cause. As we reflect on this experience, we are filled with a renewed sense of purpose and a deep appreciation for the power of community-driven initiatives!

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Customers Have Given Empire Access A Net Promoter Score Of 74!

What Is A Net Promoter Score? Net Promoter Score (NPS) is a tool used to gauge customer loyalty and satisfaction with a brand. It’s based on one straightforward question: “How likely are you to recommend us to friends and family?” Responses to this question reveal valuable insights, showing how many customers are loyal advocates, how many are on the fence, and how many are dissatisfied. The scale ranges from 0 (not at all likely) to 10 (extremely likely). What Does A Net Promoter Score Of 74 Mean? A NPS of 74 is exceptionally high and indicates that our customers are extremely satisfied and loyal. NPS range from 0 to 100, with the telecommunications industry averaging a score of 30 according to CustomerGauge.com. This not only puts Empire Access miles ahead it its competitors, but inside the final tier of the NPS range described as “world class.” To put things into perspective, Apple’s NPS is 72, Netflix 64, and Amazon 62, meaning Empire Access has built trust with our customers that exceeds that of some of the largest companies in the world.   How Did We Get This Score? Wondering What World Class Internet Feels Like? Make the switch to Empire Access and experience for yourself what world-class internet feels like. Enjoy fast and symmetrical download and upload speeds, easy and free installation, transparent billing, and 24/7 local customer support. Make the switch and see what so many people are already talking about. Visit our website and sign up today. We’ve always got exciting special offers for new customers.

Setting Up Your Empire Access Customer Portal Account

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Our e-commerce portal makes managing your plan easy. Never worry again about missing a payment, keeping track of your payment history, creating a trouble ticket, and more. The best part is, signing up is so easy! *Please note: Log in to the Empire Access Customer Portal is available after your first billing statement  To sign up for the customer portal, follow these steps:  How To Set Up Your Account How To Login In To Pay Online If you have any questions, please feel free to reach out to us at 1-800-338-3300. Our customer service team is available 24/7

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