Much has changed from when we started delivering telephone service to our community in 1896. And we’ll keep evolving with the times as we now provide fiber optic internet, phone services, tv, and more to our residential and business customers. One thing that will stay the same is who we are and what we believe in. We’ve always had high standards and big goals, but our feet have always — and will always — been firmly planted on solid ground.

Fast fiber internet is something new for us, but it’s delivered with the same old-fashioned, community-focused values that we started with. No matter what the future holds or where the road leads us next, everything we do comes back to these five simple principles.

What We Say Is What We Mean.

It’s easy to fall into the trap of saying one thing and meaning another. But life is too short to spend time and energy trying to decipher mixed messages or reading between the lines.

We pride ourselves on building trust with our neighbors and customers. We stand by our word, and we’ll always back them up through action.

What You See Is What You Get

The world is full of things that seem too good to be true, deals that seem low at first but then quickly go up, and situations where appearance and reality couldn’t be further apart. Nobody enjoys the “bait and switch” or feeling like they’re getting the runaround. That’s why we’ve chosen to do things differently from the start. Doing business with us, whether for business or residential purposes, means no “gotchas,” no sleight of hand, and no second guessing yourself. And no contracts to keep you locked in.

Care For Our Neighbors

Counting on each other, watching out for friends and family, giving back to the community … those are the building blocks of real relationships and the ingredients of a life worth living. You know your neighbors will be there for you … what if a company you work with did the same?

Community is where we started, and community is what we’ll always come back to. The support of the neighborhoods where we live, work, and play is what made our success possible. And our commitment to caring for the places we come from in big and little ways, from sponsoring local sports teams and giving back to area charities to building relationships with our customers and taking extra time to solve problems the right way is a point of pride that keeps us focused on what matters most — you.

Treat People Like People

Doing the right thing because it’s the right thing to do, not because we have to but because we want to. Treating people with kindness and decency. Giving others what we’d like to receive. That’s what all our other values are built on. It’s a principle that guides everything we do, and it shows in the relationships we have with the people we serve.

Lead By Example

Recent Articles

A Better Connection Starts at the Local Level

It’s no secret — reliable internet is a necessity. Whether you’re working remotely, unwinding after a long week with an all-day streaming marathon, competing in a massively online gaming session, or connecting with loved ones over a video call, seamless online experiences start with the right internet service. With so many options, it can be […]

Be Aware of Phone Scams: A Message from Empire Access

We wanted to take a moment to address an important issue that has recently come to our attention: phone scams targeting our customers. One of our customers received a suspicious call claiming to be from Empire Access. The customer reported that the caller, who had a foreign accent, stated that they needed to perform a […]

Celebrate Earth Day with Empire Access: Embrace E-Billing for a Greener Future

As we prepare to celebrate Earth Day, it’s essential to reflect on the impact we each have on the environment and how we can collectively make a difference. At Empire Access, we’re committed to sustainability and empowering our customers to join us in protecting our planet. One simple yet powerful way you can contribute to […]

Award-Winning Internet Service Provider

Empire Access continues to win accolades for our unwavering commitment to excellence.

When Empire came into my neighborhood, I decided to give them a shot. So grateful I did. Besides the LIGHTNING fast speeds, my favorite thing about Empire is their incredible customer service … can’t say enough good things about Empire Access. I’ve loved every day I’ve been able to use their internet services…

- Steve A.

I have to say that everyone that I have dealt with at Empire has been top notch… At times, I felt like we were their only customer. As far as the Fiber is concerned, it gives us reliability that we have not had — ever — and the speed that we desperately lacked…

- Joe C., Hunt Hollow Ski Club, Naples, NY
Hunt Hollow Ski Club, Naples, NY

I would just like to add that I am very happy that I changed providers! It’s so nice to get a real person who can answer my picky little questions right away without having to wait, thank you for everything.

- Sidney P., Hornell, NY
Young Woman Smiling

Fiber connectivity is amazing, and so are the folks who brought it to my house and keep it running smoothly. As always, especially when I have the luxury of not thinking about it at all, you have my thanks.

- Jason T., Big Flats, NY
Happy Fiber Customer

They got everything running in no time and were super helpful in setting up my home and answering questions. I truly appreciate the great service.

- Eric M., Corning, NY
Smiling Man

We are very thankful to Empire Access for selecting our area to be our service provider for fiber optic high speed internet and phone service. We are very happy with the speed they provide along with the unlimited data. My husband and myself were very impressed with everyone that we dealt with…

- Veda M., Elmira, NY
Happy Fiber Customer

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Customized cost-saving solutions for phone, internet, TV, and security over a dedicated fiber optic connection.

Online pricing is available to residential customers only.