What Is A Net Promoter Score?
Net Promoter Score (NPS) is a tool used to gauge customer loyalty and satisfaction with a brand. It’s based on one straightforward question: “How likely are you to recommend us to friends and family?” Responses to this question reveal valuable insights, showing how many customers are loyal advocates, how many are on the fence, and how many are dissatisfied. The scale ranges from 0 (not at all likely) to 10 (extremely likely).
What Does A Net Promoter Score Of 74 Mean?
A NPS of 74 is exceptionally high and indicates that our customers are extremely satisfied and loyal. NPS range from 0 to 100, with the telecommunications industry averaging a score of 30 according to CustomerGauge.com. This not only puts Empire Access miles ahead it its competitors, but inside the final tier of the NPS range described as “world class.” To put things into perspective, Apple’s NPS is 72, Netflix 64, and Amazon 62, meaning Empire Access has built trust with our customers that exceeds that of some of the largest companies in the world.
How Did We Get This Score?
- Speed: Our fiber optics transmit data at nearly the speed of light. This allows for extremely fast data transfer rates, far exceeding the capabilities of electrical signals used by copper cables. The light signals in fiber optics can carry a vast amount of data simultaneously. This translates to higher bandwidth, which is like having a bigger pipe for your internet. More data can move through at once, so nothing gets backed up or slowed down. You can stream shows, play games, video chat, and download files, all at the same time, without waiting. With Empire Access, you can do more faster.
- Reliability: Our fiber optic cables can transmit data over longer distances without significant signal loss, a common issue with copper cables. This ensures a consistent and strong internet connection, whether you’re close by or farther away. So whether you’re working from home, schooling, entertainment, or gaming, your connection stays solid with Empire Access.
- Community Engagement: We have offices in all the communities we serve and are proud to stay actively involved. From sponsoring events and organizations to joining local festivals and hosting informational sessions, we’re always finding ways to invest in the places we call home. Each community is important to us, and our presence can be felt in each one.
- Support: Our dedicated support team is based right here in the communities we serve, so when you call us, you’re talking to someone who understands your area. Our local support team is available 24/7 to answer any question, big or small. We go the extra mile to find solutions fast, so you can get back to streaming, working, learning, or gaming without the hassle. At Empire Access, you’re never on your own, we’re always just a call away.
Wondering What World Class Internet Feels Like?
Make the switch to Empire Access and experience for yourself what world-class internet feels like. Enjoy fast and symmetrical download and upload speeds, easy and free installation, transparent billing, and 24/7 local customer support. Make the switch and see what so many people are already talking about. Visit our website and sign up today. We’ve always got exciting special offers for new customers.
