Meet Jane Andreason

Community and commitment — two things Empire Access and Jane Andreason have in common.

When she was first starting out, Empire was known by a different name — North Penn Telephone — and most of the customers she spoke with lived nearby. The kind of explosive growth that propelled the company to becoming one of the leading providers in the northeast was something she never could have imagined, and she’s seen a lot of change during her tenure. DSL replaced dial-up, copper lines made way for fiber, and Empire went from a regional provider to a well-known, award-winning name in the northeast. One thing that hasn’t changed is her commitment to customers.

Helping customers is more than what she does. It’s what she’s passionate about. “I enjoy being in customer service with a very family-oriented company,” she said. “I love this type of work. I love working with people.” She’s worked in customer service for over 40 years and been part of the Empire Access family for more than half that time.

For someone like Jane, part of loving what she does comes back to having personal relationships with customers and coworkers. As a lifelong local of Roseville, she’s known many of them for years. Some have even formed friendships with the rest of her family and know Jane’s children by name.

There have been plenty of memorable moments, too — a farmer riding up to the office on his John Deere tractor to pay his bill, or customers coming through the drive-through window and asking with a laugh if they can get some fries and a shake with their internet service.

Jane is just one example of how community is at the heart of everything Empire does, from sponsoring teams in the area W Jackson Little League to participating in the annual Prattsburgh Summerfest and more. And for Jane, knowing that her job still helps the community — a much bigger community than two decades ago — is what being part of the Empire family is all about.

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I would just like to add that I am very happy that I changed providers! It’s so nice to get a real person who can answer my picky little questions right away without having to wait, thank you for everything.

- Sidney P., Hornell, NY
Young Woman Smiling

Fiber connectivity is amazing, and so are the folks who brought it to my house and keep it running smoothly. As always, especially when I have the luxury of not thinking about it at all, you have my thanks.

- Jason T., Big Flats, NY
Happy Fiber Customer

They got everything running in no time and were super helpful in setting up my home and answering questions. I truly appreciate the great service.

- Eric M., Corning, NY
Smiling Man

When Empire came into my neighborhood, I decided to give them a shot. So grateful I did. Besides the LIGHTNING fast speeds, my favorite thing about Empire is their incredible customer service … can’t say enough good things about Empire Access. I’ve loved every day I’ve been able to use their internet services…

- Steve A.

We are very thankful to Empire Access for selecting our area to be our service provider for fiber optic high speed internet and phone service. We are very happy with the speed they provide along with the unlimited data. My husband and myself were very impressed with everyone that we dealt with…

- Veda M., Elmira, NY
Happy Fiber Customer

I have to say that everyone that I have dealt with at Empire has been top notch… At times, I felt like we were their only customer. As far as the Fiber is concerned, it gives us reliability that we have not had — ever — and the speed that we desperately lacked…

- Joe C., Hunt Hollow Ski Club, Naples, NY
Hunt Hollow Ski Club, Naples, NY

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