New Website and App Features, Paired with its Leading Net Promoter Score, Strengthen the Internet Provider’s Commitment to Community and Innovation
Prattsburgh, New York – July 30, 2025 – Empire Access, a Northeast fiber optic service provider, announces the official launch of its redesigned e-commerce platform. The new platform reflects Empire Access’ dedication to delivering exceptional customer value and intuitive digital experiences by further strengthening the company’s reputation as a trusted local Internet provider across Pennsylvania and New York known for industry-leading customer satisfaction.
Empire Access’ new website update offers an intuitive, easy-to-navigate environment for residential customers, with plans that emphasize their value-added features. Customers can now seamlessly manage their devices, protect connected Wi-Fi devices, and more through the Empire Access CommandIQ app, powered by Calix, providing robust, secure connectivity and peace of mind for residential customers. The app is available to download on the Google Play Store and Apple App Store.
“Empire Access is dedicated to empowering our communities with technology that is reliable, accessible, and designed with the customer in mind,” said Kevin Dickens, CEO of Empire Access. “With the launch of our new e-commerce platform, we are not only making it easier for customers to engage with our services but also demonstrating our ongoing commitment to their satisfaction and loyalty. Our industry-leading NPS score is a testament to the trust our customers place in us.”
Empire Access’s Net Promoter Score® (NPS®) of +74 places the company within the 100th percentile of the Internet service industry. NPS, a globally recognized metric of customer loyalty that measures the likelihood customers will recommend a brand to others on a scale from -100 to +100. This exceptional score underscores Empire Access’s dedication to delivering outstanding service and building lasting relationships within the communities it serves. The company’s locally staffed customer service teams show its commitment to supporting digital growth in New York and Pennsylvania communities by maintaining a strong local presence.
To explore Empire Access’ Internet plans, visit its website for residential packages.
About Empire Access
Founded in 1896 with a single telephone line in Prattsburgh, NY, Empire Access has grown significantly as a local communications provider serving large areas of Upstate New York and Northern Pennsylvania. Empire Access offers a wide range of products and services from scalable high-speed fiber optic internet, TV, phone, and advanced security solutions. Responding to a variety of business and consumer needs, Empire Access continues to expand into new areas while retaining a strong focus on local and personalized customer service. In 2017, 2018, and 2021, Empire Access has been awarded for Best Internet Service Provider in the Southern Tier region of New York, the Southern Tier Award as well as the best FLX Award. Empire Access was named the fastest Internet Service Provider in the Northeastern United States for two consecutive years by PC Mag. In January of 2023, Empire Access closed on a majority investment from funds controlled by Antin Infrastructure Partners. Learn more at www.empireaccess.com.
Media Contact:
Jake Curtachio
iMiller Public Relations
Tel: 1.914.315.6424
Email: empireaccess@imillerpr.com
