July 28, 2022
Empire Access has been named fastest Internet Service Provider in the Northeast region of the United States for 2022 by PCMag.
The PC Mag Fastest ISPs 2022 award is presented to Internet Service Providers (ISPs) in the United States that offer the fastest Internet speeds to their customers. To compare ISPs, PC Mag uses a Speed Index score. This score measures download and upload speeds in megabits per second and averages the download and upload together to come up with the PCMag Speed Index (PSI). This scoring system compares service providers nationwide. Higher Speed Index scores represent faster Internet service.
This is the second consecutive year that Empire Access has been recognized as the fastest Internet Service Provider (ISP) in the Northeast by PCMag. Empire Access outscored all other tested ISPs in the Northeastern region of the United States, scoring a 271.6 on the PCMag Speed Index. The next fastest competitor falls behind by over 70 points on the index.
“This is a testament to our team’s focus on providing the best customer experience,” said Jim Baase, Chief Operating Officer of Empire Access, Jim Baase. “Fiber optics allows our company to provide each customer with a dedicated, non-blocking, connection for highly reliable, ultra-fast Internet service.”
Empire Access fully owns and operates its 100% fiber optic network, which allows for rapid transmission of data significantly faster than traditional ISPs. These fiber optic connections are far more reliable and not prone to bottlenecks plagued by cable and allow Empire Access customers to receive download and upload speeds up to 10x faster than competitors – perfect for streaming Netflix, gaming, and working from home. What’s more, Empire Access offers 24/7/365 customer service, so when customers call, a local representative picks up the phone!
Read PCMag’s original article here.
Empire Access is a fast-growing fiber optic telecommunications service provider, offering high-speed Internet, digital television, phone and security services to homes and businesses – all enabled by its 100% Fiber Optic network – to over 25 communities in Upstate New York and Northern Pennsylvania. Empire Access features very affordable plans priced below competitors’ offerings.
ABOUT EMPIRE
After starting in 1896 with one telephone line in Prattsburgh, NY, Empire Access has grown significantly as a locally based communications provider serving large areas of Upstate New York and Northern Pennsylvania. Empire Access offers a wide range of products and services from basic phone service to customized phone solutions, scalable high-speed Fiber Optic Internet, basic to enhanced digital TV service and advanced security solutions. Responding to a variety of business and consumer needs. Empire continues to expand into new areas while retaining a strong focus on local, personalized customer service. In 2017, 2018 and 2021, Empire Access was awarded Best Internet Service Provider in the Southern Tier region of New York. Now Empire Access has been honored as the fastest Internet Service Provider in the Northeastern United States for 2 consecutive years!
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Setting Up Your Empire Access Customer Portal Account
Our e-commerce portal makes managing your plan easy. Never worry again about missing a payment, keeping track of your payment history, creating a trouble ticket, and more. The best part is, signing up is so easy! *Please note: Log in to the Empire Access Customer Portal is available after your first billing statement To sign up for the customer portal, follow these steps: How To Set Up Your Account How To Login In To Pay Online If you have any questions, please feel free to reach out to us at 1-800-338-3300. Our customer service team is available 24/7
Empire Access Announces Exciting Partnership with the Scranton/Wilkes-Barre RailRiders
Scranton, PA, April 10, 2025 – Empire Access, a leading provider of fiber internet to northern Pennsylvania and southern New York, is thrilled to announce a new partnership with the Scranton/Wilkes-Barre RailRiders, the Triple-A affiliate of the New York Yankees. This collaboration is poised to bring exciting experiences to RailRiders fans and the Scranton/Wilkes-Barre community, combining the excitement of baseball with the cutting-edge technology of Empire Access. Exclusive Fan Experiences Special promotions and events are planned throughout the baseball season, offering fans unique opportunities to engage with the team and the community. We’re counting down the day until April 8th when we will be in attendance to watch the season opener against the Rochester Red Wings. Then on May 30th we’ll be back again. Be sure to visit our table where you can learn more about our services, get free Empire Access merchandise, learn about exclusive offers, and enter in to win a free VIP Suite night on June 27th when the RailRiders square off against the Boston Red Sox’s Triple-A affiliate, the Worcester Red Sox! But the giveaways don’t stop there. Fans are encouraged to visit our Fan Compass campaign on the RailRiders website ranging from May 2nd to June 12th, offering RailRiders fans the ability to opt-in to a fun campaign promoted by Empire Access that includes another VIP Suite for a future RailRiders game including 18 tickets and 2 parking passes as well as a gift from Empire Access! Strengthening Community Ties Both Empire Access and the Scranton/Wilkes-Barre RailRiders are committed to making a positive impact in the community. Through this partnership, they aim to foster greater community involvement. By working together, they hope to create memorable experiences for fans and residents alike. Empire Access first announced its expansion into Scranton in November 2022 and began construction the following February. It now provides award winning home internet to residents and businesses along with communication solutions like home phone, entertainment options like television and streaming, and even home security. Looking Ahead As the baseball season unfolds, Empire Access and the Scranton RailRiders look forward to a successful partnership that enhances the fan experience and brings the community closer together. Stay tuned for more announcements and exciting events throughout the season! Empire Access is proud to be a part of the Scranton community and is eager to support the RailRiders in their pursuit of excellence on and off the field. Here’s to a season full of thrilling games and memorable moments! About Empire Access Founded in 1896 with a single telephone line in Prattsburgh, NY, Empire Access has grown significantly as a local communications provider serving large areas of Upstate New York and Northern Pennsylvania. Empire Access offers a wide range of products and services from scalable high-speed fiber optic internet, TV, phone, and advanced security solutions. Responding to a variety of business and consumer needs, Empire Access continues to expand into new areas while retaining a strong focus on local and personalized customer service. In 2017, 2018, and 2021, Empire Access has been awarded for Best Internet Service Provider in the Southern Tier region of New York, the Southern Tier Award as well as the best FLX Award. Empire Access was named the fastest Internet Service Provider in the Northeastern United States for two consecutive years by PC Mag. In January of 2023, Empire Access closed on a majority investment from funds controlled by Antin Infrastructure Partners. Learn more at www.empireaccess.com. About The RailRiders In 2008, PNC Field became the official home of the RailRiders. Located just 2 hours North of Philadelphia and 2 hours west of New York City, PNC Field is no stranger to both local and out-of-state traffic. The mission of the Scranton/Wilkes-Barre RailRiders is to provide fun, affordable, family-entertainment, to our community, while striving for unprecedented success on and off the field. We are dedicated to upholding our strong tradition of creating a winning environment where Yankkes players can develop their baseball skills while learning to give back to the community. The Scranton/Wilkes-Barre RailRiders take great pride in our storied history as a Northeastern Pennsylvania gathering place as we embrace new technology, continuously improve our home, and welcome more fans than ever to the RailRiders experience. To learn more about Daily Promotions, Theme Nights, Giveaways, and more, visit https://www.milb.com/scranton-wb. Empire Access Media Contact: Mark Lamendola Director of Marketing Tel: (800) 338-3300 Email: mark.lamendola@empireaccess.com Photo Caption: Empire Access Vice President of Sales Bob R. VanDelinder poses with Scranton/Wilkes-Barre RailRiders mascot CHAMP.
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