Getting to Know the Empire Access Team

Meet Michelle Bourdette Delivering help where help is needed — that’s what customer service is all about. It’s also part of the job Michelle finds most rewarding. What about it is so fulfilling to her? Knowing she’s doing something that’s making a difference in the lives of customers. As of this October, Michelle has been […]

Giving Thanks for The Things That Matter

The Big and Little Things We’re Thankful For The leaves are ablaze with vibrant autumn colors, there’s a cool crispness in the air, and warm layers and cozy clothes have emerged from hibernation. As we move into a season of change and transition, we’re taking time to pause and reflect on the things that matter […]

Empire Access Wins Best of the Twin Tiers for Internet, Satellite, and Cable!

We are thrilled to announce that Empire Access has been awarded the coveted title of “Best of the Twin Tiers” for Internet, Satellite, and Cable services. This prestigious accolade wouldn’t have been possible without the incredible support of our valued customers and the community. We extend our heartfelt thanks to everyone who voted for us […]

Empire Access Wins FLX Finest Award!

Empire Access has added another feather to its cap by winning the FLX Finest Award. This accolade is a testament to our unwavering commitment to excellence and its dedication to serving the Finger Lakes region with top-notch telecommunications services. The FLX Finest Awards, which celebrate outstanding businesses and organizations in the Finger Lakes region of […]

Empire Access Expansion in Scranton is Ready for Service

Gigabit-speed internet and service suite goes live for local residents and businesses Scranton, PA, October 26, 2023 – Empire Access, a Northeast fiber-based internet service provider, announces the official launch of its comprehensive portfolio of high speed internet services serving the Scranton, Pennsylvania, market  as the company advances towards the completion of its phase one […]

Solving Wi-Fi and AirTies Issues: A Quick Troubleshooting Guide

Speed Image

In our modern world, Wi-Fi has become an essential part of our daily lives, connecting us to the digital universe. But like any technology, Wi-Fi, and networking devices such as AirTies can sometimes encounter issues that disrupt our online experiences. Fret not! In this blog, we’ll guide you through some basic troubleshooting steps to help […]

From Dial-Up to Fiber: Tracing the Evolution of Internet Services

Red Fiber Optic

The digital landscape has undergone a remarkable transformation over the past quarter-century, and one individual who’s had a front-row seat to this evolution is Bob VanDelinder, the Vice President of Sales for Empire Access NEDAS did a podcast to delve into Bob’s insightful journey, spanning the transition from dial-up to DSL and eventually to the […]

Empire Access Expands Internet Services to Mount Morris and Perry

Upstate New York Fiber Optic Expansion to be Completed in Fall of 2023 Prattsburgh, NY, October 11, 2023 – Empire Access, a fiber internet service provider declared the fastest internet in the Northeast, today announced it expects to complete its fiber optic network expansion to Mount Morris and Perry, New York, in the Fall of […]

Empire Access Expands to South Elmira, New York

Fastest Broadband Provider in the Northeast Continues Southern Tier Growth Strategy Elmira, NY, August 7, 2023 – Empire Access, a fiber internet service provider declared the fastest internet in the Northeast, is expanding its services to South Elmira, New York. Empire Access now provides its award-winning Internet services to business and home owners and local […]

Empire Access Begins Broadband Construction in Scranton

Fastest Internet in the Northeast expected to complete 86-mile fiber build in 2023 Scranton, PA, September 27, 2023 – Empire Access, a fiber internet service provider declared the fastest internet in the Northeast, recently broke ground on its 86-mile fiber optic expansion into Scranton, Pennsylvania. The first 86 mile buildout will be completed by the […]

Award-Winning Internet Service Provider

Empire Access continues to win accolades for our unwavering commitment to excellence.

When Empire came into my neighborhood, I decided to give them a shot. So grateful I did. Besides the LIGHTNING fast speeds, my favorite thing about Empire is their incredible customer service … can’t say enough good things about Empire Access. I’ve loved every day I’ve been able to use their internet services…

- Steve A.

I have to say that everyone that I have dealt with at Empire has been top notch… At times, I felt like we were their only customer. As far as the Fiber is concerned, it gives us reliability that we have not had — ever — and the speed that we desperately lacked…

- Joe C., Hunt Hollow Ski Club, Naples, NY
Hunt Hollow Ski Club, Naples, NY

I would just like to add that I am very happy that I changed providers! It’s so nice to get a real person who can answer my picky little questions right away without having to wait, thank you for everything.

- Sidney P., Hornell, NY
Young Woman Smiling

Fiber connectivity is amazing, and so are the folks who brought it to my house and keep it running smoothly. As always, especially when I have the luxury of not thinking about it at all, you have my thanks.

- Jason T., Big Flats, NY
Happy Fiber Customer

They got everything running in no time and were super helpful in setting up my home and answering questions. I truly appreciate the great service.

- Eric M., Corning, NY
Smiling Man

We are very thankful to Empire Access for selecting our area to be our service provider for fiber optic high speed internet and phone service. We are very happy with the speed they provide along with the unlimited data. My husband and myself were very impressed with everyone that we dealt with…

- Veda M., Elmira, NY
Happy Fiber Customer

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