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Fiber is the ultimate upgrade for your home network. Learn exactly how Empire Access fiber internet works, the simple, step-by-step residential installation process, and how to check availability at your address.

Confused about streaming quality? Learn exactly how much bandwidth (in Mbps) you need for flawless SD, HD, and 4K Ultra HD streaming, plus why fiber internet is the ultimate solution for multiple devices.

What Is A Net Promoter Score? Net Promoter Score (NPS) is a tool used to gauge customer loyalty and satisfaction with a brand. It’s based on one straightforward question: “How likely are you to recommend us to friends and family?” Responses to this question reveal valuable insights, showing how many customers are loyal advocates, how many are on the fence, and how many are dissatisfied. The scale ranges from 0 (not at all likely) to 10 (extremely likely). What Does A Net Promoter Score Of 74 Mean? A NPS of 74 is exceptionally high and indicates that our customers are extremely satisfied and loyal. NPS range from 0 to 100, with the telecommunications industry averaging a score of 30 according to CustomerGauge.com. This not only puts Empire Access miles ahead it its competitors, but inside the final tier of the NPS range described as “world class.” To put things into perspective, Apple’s NPS is 72, Netflix 64, and Amazon 62, meaning Empire Access has built trust with our customers that exceeds that of some of the largest companies in the world.   How Did We Get This Score? Wondering What World Class Internet Feels Like? Make the switch to Empire Access and experience for yourself what world-class internet feels like. Enjoy fast and symmetrical download and upload speeds, easy and free installation, transparent billing, and 24/7 local customer support. Make the switch and see what so many people are already talking about. Visit our website and sign up today. We’ve always got exciting special offers for new customers.

Our e-commerce portal makes managing your plan easy. Never worry again about missing a payment, keeping track of your payment history, creating a trouble ticket, and more. The best part is, signing up is so easy! *Please note: Log in to the Empire Access Customer Portal is available after your first billing statement  To sign up for the customer portal, follow these steps:  How To Set Up Your Account How To Login In To Pay Online If you have any questions, please feel free to reach out to us at 1-800-338-3300. Our customer service team is available 24/7

Erie, Pennsylvania, a vibrant city with a rich history, is embracing fiber optic Internet to support its residents and local businesses. Broadband Internet has rapidly become an essential service in today’s digital age, significantly impacting communities by enhancing connectivity, driving economic growth, and improving quality of life. Understanding the importance of reliable Internet access is crucial for communities that welcome its transformative power. Moreover, partnering with a locally-based Internet Service Provider (ISP), such as Empire Access, further enhances the benefits of fiber optic Internet due to the deep understanding and connection they maintain with the communities they serve. The Impact of Broadband Internet Economic Growth Broadband access is a foundational driver of economic development. Communities with robust Internet infrastructure can attract new businesses and be better equipped to support existing ones. High-speed Internet enables companies to operate more efficiently, access broader markets, and innovate by facilitating the adoption of new technologies and enabling creative solutions to emerge, such as access to cloud-based services and real-time collaboration tools. For Erie, this means that local businesses can thrive and create more job opportunities for residents. Not only does broadband allow businesses to grow, its adoption has shown to increase income levels. According to a study conducted by the Harvard Business School, broadband Internet leads to an average wage increase of 2.2 percent in communities that choose to welcome it. Enhanced Online Experiences With the rise of digital entertainment and remote work, the demand for high-speed Internet has never been greater. Fiber optic services aim to elevate online experiences for residents. Whether it’s streaming movies in HD, engaging in buffer-free gaming sessions, or ensuring that remote work is seamless and productive, the benefits of reliable Internet access go far beyond traditional methods. For example, Empire Access, a locally-based fiber optic Internet provider available in Erie, provides symmetrical speeds to residential customers of up to 2 Gigabits per second (Gbps), which is significantly faster than cable Internet. These high speeds ensure the best Internet experience commercially available, giving it the power and versatility needed to fit the demands of each user. The Importance of Local ISPs Locally-based ISPs provide greater value to local communities above the larger players, including: Empire Access: A Commitment to Erie Empire Access is a growing ISP that is currently rolling out its fiber optic services in Erie, with more than 6,000 addresses already with available access. With Empire Access, residents can expect a significant boost in their online experiences thanks to its high speeds, symmetrical residential plans, and enterprise business options services. The company’s commitment to local service is exemplified by its presence in the community. By maintaining a local office in Erie, Empire Access ensures that its customer support teams are not only accessible but deeply familiar with the unique challenges and requirements of local residents and businesses. A local touch means that customers can expect personalized service that prioritizes their needs, ensuring they have access to affordable and reliable Internet. The benefits of broadband access extend far beyond mere connectivity; it fosters economic growth, enhances quality of life, and increases opportunities for local businesses and residents alike. By choosing a locally-based ISP like Empire Access, Erie’s residents are not only gaining access to reliable Internet but are supporting a company that is deeply committed to their community’s prosperity. To learn more about Empire Access’ services, visit: www.empireaccess.com.