Getting to Know the Empire Access Team

Meet Michelle Bourdette Delivering help where help is needed — that’s what customer service is all about. It’s also part of the job Michelle finds most rewarding. What about it is so fulfilling to her? Knowing she’s doing something that’s making a difference in the lives of customers. As of this October, Michelle has been […]

Giving Thanks for The Things That Matter

The Big and Little Things We’re Thankful For The leaves are ablaze with vibrant autumn colors. There’s a cool crispness in the air, and warm layers and cozy clothes have emerged from hibernation. As we move into a season of change and gratitude, we’re taking time to reflect on what matters to us. Many things […]

Empire Access Wins Best of the Twin Tiers for Internet Satellite and Cable

We are thrilled to announce that Empire Access has been awarded the coveted title of “Best of the Twin Tiers” for Internet, Satellite, and Cable services. This prestigious accolade wouldn’t have been possible without the incredible support of our valued customers and the community. We extend our heartfelt thanks to everyone who voted for us […]

Empire Access Wins FLX Finest Award!

Empire Access has added another feather to its cap by winning the FLX Finest Award. This accolade is a testament to our unwavering commitment to excellence. It is also proof of our dedication to serving the Finger Lakes region with top-notch telecommunications services. The FLX Finest Awards, which celebrate outstanding businesses and organizations in the […]

Solving Wi-Fi and AirTies Issues: A Quick Troubleshooting Guide

In our modern world, Wi-Fi has become an essential part of our daily lives, connecting us to the digital universe. But like any technology, Wi-Fi, and networking devices such as AirTies can sometimes encounter issues that disrupt our online experiences. Fret not! In this blog, we’ll guide you through some basic troubleshooting steps to help […]

From Dial-Up to Fiber: Tracing the Evolution of Internet Services

The digital landscape has undergone a remarkable transformation over the past quarter-century, and one individual who’s had a front-row seat to this evolution is Bob VanDelinder, the Vice President of Sales for Empire Access NEDAS did a podcast to delve into Bob’s insightful journey, spanning the transition from dial-up to DSL and eventually to the […]

Fright-Free Fiber Internet

Don’t Get Tricked — The Right In-Home Fiber Internet Can Be a Treat First things first — in-home internet is essential. Phones, tablets, TVs, smart devices, video-enabled doorbells, and more depend on a reliable internet connection to function correctly. Choosing the right provider can seem frightening at first. It doesn’t have to be. We’ve collected […]

Getting to Know the Empire Access Team

Meet Jane Andreason Community and commitment — two things Empire Access and Jane Andreason have in common. When she was first starting out, Empire was known by a different name. It was North Penn Telephone and most of the customers she spoke with lived nearby. The kind of explosive growth that propelled the company to […]

Beat the Heat with Fiber Gaming

The Ultimate Upgrade for the Serious Player As the relentless summer sun beats down, there’s no better escape than the cool haven of your room. The air conditioner hums in the background, setting the perfect atmosphere for a long gaming session. It’s a familiar scene: the atmosphere is thick with anticipation. You’re deep in the […]

Ace your Connection: Why Fiber is the Best Back-to-School Upgrade

Gear up for back-to-school season with the first part of our three-part series dedicated to upgrading your internet experience. In an increasingly digital world, your choice of internet service is as critical as picking the perfect backpack.  Our series will focus on the benefits of fiber internet over traditional cable internet, looking at aspects like […]

Award-Winning Internet Service Provider

Empire Access continues to win accolades for our unwavering commitment to excellence.

When Empire came into my neighborhood, I decided to give them a shot. So grateful I did. Besides the LIGHTNING fast speeds, my favorite thing about Empire is their incredible customer service … can’t say enough good things about Empire Access. I’ve loved every day I’ve been able to use their internet services…

- Steve A.

I have to say that everyone that I have dealt with at Empire has been top notch… At times, I felt like we were their only customer. As far as the Fiber is concerned, it gives us reliability that we have not had — ever — and the speed that we desperately lacked…

- Joe C., Hunt Hollow Ski Club, Naples, NY
Hunt Hollow Ski Club, Naples, NY

I would just like to add that I am very happy that I changed providers! It’s so nice to get a real person who can answer my picky little questions right away without having to wait, thank you for everything.

- Sidney P., Hornell, NY
Young Woman Smiling

Fiber connectivity is amazing, and so are the folks who brought it to my house and keep it running smoothly. As always, especially when I have the luxury of not thinking about it at all, you have my thanks.

- Jason T., Big Flats, NY
Happy Fiber Customer

They got everything running in no time and were super helpful in setting up my home and answering questions. I truly appreciate the great service.

- Eric M., Corning, NY
Smiling Man

We are very thankful to Empire Access for selecting our area to be our service provider for fiber optic high speed internet and phone service. We are very happy with the speed they provide along with the unlimited data. My husband and myself were very impressed with everyone that we dealt with…

- Veda M., Elmira, NY
Happy Fiber Customer

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