Empire Access Wins Awards
Empire Access is renowned for two things: going above and beyond for our customers and delivering high-speed internet service. Doing things differently is not only good for business but also for the places we serve and the places we live. We’ve earned recognition for our approach, but none of the success we’ve enjoyed since 1896 would be possible without our customers.
Empire Access Expansion in Scranton is Ready for Service
Gigabit-speed internet and service suite goes live for local residents and businesses Scranton, PA, October 26, 2023 – Empire Access, a Northeast fiber-based internet service provider, announces the official launch of its comprehensive portfolio of high-speed internet services serving the Scranton, Pennsylvania, market as the company advances towards the completion of its phase one fiber network deployment across the Scranton metropolitan area. Residential and business customers now have access to Empire Access’ leading internet services. This includes enterprise-class Wi-Fi with speeds of up to 2 Gigabytes per second download, streaming, security, and more. Empire Access first announced its expansion into Scranton in November 2022 and began construction the following February. With the near completion of the company’s phase one fiber deployment, services are now live. This network buildout will reach 176 miles in and around Scranton when completed in 2024. The first phase stretches 86 miles planned for completion by the end of 2023. Empire Access will complete a further 90 miles of fiber infrastructure next year. “We are excited to officially launch our services to the Scranton marketplace,” stated Jim Baase, CEO at Empire Access. “At Empire Access, we see Scranton as a cornerstone of our service area, so we are thrilled to see our buildout progressing as planned. Our internet is one of the fastest in the Northeast, and we consistently challenge ourselves and our competitors to provide the best Wi-Fi and customer experience. Lastly, with no hidden price hikes, we challenge our competitors on all fronts.” Empire Access headquarters are in Prattsburgh, New York. However, Empire offers its internet services throughout its growing service area across large parts of Upstate NY and Northern PA. Over the past year, Empire Access has announced expansions to a number of new, often underserved markets. Examples of these expansions include Bloomsburg and Erie, PA, and Vestal, NY. To maintain its deep connection to the communities it serves, Empire Access locally staffs its 24/7/365 customer service teams. Empire Access pairs its high-speed fiber optic internet with a complete array of telecommunication and security services that include: Check Empire Access’ availability in your area by visiting: https://empireaccess.wpenginepowered.com/service-area/, calling (800) 338-3300, or emailing info@empireaccess.com. About Empire Access: Founded in 1896 with a single telephone line in Prattsburgh, NY, Empire Access has grown significantly as a local communications provider serving large areas of Upstate New York and Northern Pennsylvania. Empire Access offers a wide range of products and services from scalable high-speed fiber optic internet, TV, phone, and advanced security solutions. Responding to a variety of business and consumer needs, Empire Access continues to expand into new areas. Even so, they retain a strong focus on local and personalized customer service. In 2017, 2018, and 2021, Empire Access was awarded Best Internet Service Provider in the Southern Tier region of New York. Empire Access was named the fastest Internet Service Provider in the Northeastern United States for two consecutive years by PC Mag. In January of 2023, Empire Access closed on a majority investment from funds controlled by Antin Infrastructure Partners.
Solving Wi-Fi and AirTies Issues: A Quick Troubleshooting Guide
In our modern world, Wi-Fi has become an essential part of our daily lives, connecting us to the digital universe. But like any technology, Wi-Fi, and networking devices such as AirTies can sometimes encounter issues that disrupt our online experiences. Fret not! In this blog, we’ll guide you through some basic troubleshooting steps to help you resolve common Wi-Fi and AirTies problems quickly. Check Your Network Connection The first step in troubleshooting any network issue is to verify the basics. Initially, make sure you power on your modem or router and connect it to your internet service. Sometimes, a loose cable or a power outage might be the root cause of your connectivity problems. Restart Your Devices If you’re experiencing connectivity issues on your computer or mobile device, a simple restart can often do wonders. Power cycle your device to reset network settings and clear any temporary issues that may be causing disruptions. Reboot Your Router Rebooting your Wi-Fi router is a common and effective troubleshooting step. Unplug the router, wait for about 30 seconds, and then plug it back in. This action can resolve various issues, such as network congestion and temporary glitches. Check for Interference Wireless signals can be disrupted by other electronic devices, such as cordless phones, microwave ovens, or Bluetooth devices. Ensure your Wi-Fi router is placed away from potential sources of interference and in a central location for optimal coverage. Update Firmware Outdated router firmware can lead to performance and security issues. Therefore, check the manufacturer’s website for firmware updates for your specific router model and apply them as necessary. Secure Your Network If your Wi-Fi network is not password-protected, unauthorized users could be hogging your bandwidth. Set a strong, unique password to secure your network and prevent unauthorized access. Reset AirTies Devices If you’re experiencing issues with AirTies extenders or mesh network devices, consider resetting them to their factory defaults. Follow the manufacturer’s instructions for your specific AirTies model to do this. Optimize Device Placement When using AirTies devices for mesh Wi-Fi, ensure they are strategically placed throughout your home. They should be positioned in locations that provide the best coverage for all areas. Check for Firmware Updates AirTies regularly releases firmware updates to improve performance and fix bugs. Make sure your AirTies devices are running the latest firmware to ensure optimal performance. Contact Support If you’ve tried all these steps and your Wi-Fi or AirTies issues persist, it may be time to reach out to your internet service provider’s customer support. They can offer guidance, conduct remote diagnostics, or schedule a technician visit to resolve the problem. These basic troubleshooting steps can resolve most frustrating Wi-Fi or AirTies issues. By following these guidelines, you’ll be well on your way to enjoying a stable and reliable internet connection. Remember that for more complex issues, your internet service provider’s customer support is there to assist you.
From Dial-Up to Fiber: Tracing the Evolution of Internet Services
The digital landscape has undergone a remarkable transformation over the past quarter-century, and one individual who’s had a front-row seat to this evolution is Bob VanDelinder, the Vice President of Sales for Empire Access NEDAS did a podcast to delve into Bob’s insightful journey, spanning the transition from dial-up to DSL and eventually to the cutting-edge world of fiber optic broadband. Empire Access, a regional telecommunications company, has been a key player in the field of internet and communications technology. Bob VanDelinder’s extensive experience at Empire Access has allowed him to witness the dynamic shifts in the industry, particularly how customer demands, and internet applications have evolved substantially. With Empire Access investing in state-of-the-art fiber optic technology to ensure their customers have access to the blazing-fast internet they need for today’s data-hungry applications. Beyond meeting the demands of their existing customer base, Empire Access has embarked on an ambitious expansion plan. They’ve ventured into new markets in upstate New York and Pennsylvania, bringing high-speed fiber internet to towns and cities that have never experienced such connectivity before. This expansion not only fosters digital inclusivity but also supports economic development in these regions, making Empire Access a vital part of their growth. Bob VanDelinder’s experiences at Empire Access provide us with an illuminating narrative of the internet’s evolution over the past 25 years. It’s a testament to the company’s dedication to staying at the forefront of technology and their unwavering commitment to meeting the changing needs of their customers. Empire Access’s recent expansion efforts underscore their vision of a more connected, accessible, and digitally empowered future for communities in the Northeast. Listen to the episode – https://www.nedas.com/e41-from-dial-up-to-fiber-tracing-the-evolution-of-internet-services/
Empire Access Expands Internet Services to Mount Morris and Perry, NY
Upstate New York Fiber Optic Expansion to be Completed in Fall of 2023 Prattsburgh, NY, October 11, 2023 – Empire Access, a fiber internet service provider declared the fastest internet in the Northeast, today announced it expects to complete its fiber optic network expansion to Mount Morris and Perry, New York, in the Fall of 2023. When completed, local home and business owners will have access to a wide array of internet services. For instance, the services include Wi-Fi, home automation, phone plans, security, and streaming solutions. Empire Access provides broadband internet services to homes, businesses, local governments, and municipalities across Upstate New York and Northern Pennsylvania. Its expansion to Mount Morris and Perry marks another significant step in its buildout strategy to reach rural communities. Empire Access’ internet, named the fastest internet in the Northeast by PCMag also offers Gigabit-speed connectivity. For the most part, Gigabit-speed connectivity is only available in larger metropolitan areas. “We are excited by the opportunity to serve the people of Mount Morris and Perry,” says Jim Baase, CEO at Empire Access. “These, like many others in the region, are great communities to which Empire Access can provide a much-needed service in today’s evolving digital world. Alongside our internet, we maintain 24/7/365 locally-staffed customer service, to ensure that we will always be a business which understands the needs of our customers.” Empire Access pairs its high-speed fiber optic internet with a complete array of telecommunication and security services, as listed subsequently: Sign up to receive emails in order to find out when fiber optic service is available by clicking here! Further, check Empire Access’ availability in your area by visiting: https://empireaccess.wpenginepowered.com/service-area/, calling (800) 338-3300, or emailing info@empireaccess.com. About Empire Access: Founded in 1896 with a single telephone line in Prattsburgh, NY, Empire Access has grown significantly as a local communications provider serving large areas of Upstate New York and Northern Pennsylvania. Empire Access offers a wide range of products and services. Such services include scalable high-speed fiber optic internet, TV, phone, and advanced security solutions. Responding to a variety of business and consumer needs, Empire Access continues to expand into new areas while retaining a strong focus on local and personalized customer service. In 2017, 2018, and 2021, Empire Access was awarded Best Internet Service Provider in the Southern Tier region of New York. Empire Access has been named as the fastest Internet Service Provider in the Northeastern United States for two consecutive years by PC Mag. In January of 2023, Empire Access closed on a majority investment from funds controlled by Antin Infrastructure Partners. ### iMPR Media Contact for Empire Access: Jake Curtachio iMiller Public Relations Tel: 1.914.315.6424 Email: empireaccess@imillerpr.com Empire Access Media Contact: Ethan Ball, Marketing Specialist Empire Access Tel: 1.800.338.3300 Email: ethan.ball@empireaccess.com
Empire Access Expands to South Elmira, NY
Fastest Broadband Provider in the Northeast Continues Southern Tier Growth Strategy Elmira, NY, August 7, 2023 – Empire Access, a fiber internet service provider declared the fastest internet in the Northeast, is expanding its services to South Elmira, New York. Empire Access now provides its award-winning Internet services to business and home owners and local governments in the community. Empire Access continues its successful expansion strategy in Southern New York and Northern Pennsylvania. Headquartered in Prattsburgh, New York, Empire Access provides fiber-optic broadband services to rural communities throughout its service area. Empire will include South Elmira in its service area when construction is complete in Fall 2023. Empire Access, rated the fastest internet in the Northeast by PCMag, provides the customers it serves with backed internet services. For instance, enterprise-class WiFi, home automation, TV, streaming, security, and more. “Empire Access is thrilled to join the South Elmira community,” said Jim Baase, CEO at Empire Access. “We always strive to provide the best broadband services to the towns and cities in our network, and South Elmira will be no different. Our community-based approach to broadband buildouts ensures that we are always focussing our efforts on our customers. We maintain local support teams to ensure a deep connection with our customers because our employees live in these communities. Moreover, we understand our customers’ needs for affordable internet services, so they will never see promotion-ending price gimmicks, only affordable costs and great WiFi!” Empire Access pairs its high-speed fiber optic internet with a complete array of telecommunication and security services: Sign up to receive emails when fiber optic service is available by clicking here! Check Empire Access’ availability in your area by visiting: https://empireaccess.wpenginepowered.com/where-we-are/check-location, calling (800) 338-3300, or emailing info@empireaccess.com. About Empire Access:Founded in 1896 with a single telephone line in Prattsburgh, NY, Empire Access has grown significantly as a local communications provider serving large areas of Upstate New York and Northern Pennsylvania. Empire Access offers a wide range of products and services from scalable high-speed fiber optic internet, TV, phone, and advanced security solutions. Responding to a variety of business and consumer needs, Empire Access continues to expand into new areas while retaining a strong focus on local and personalized customer service. In 2017, 2018, and 2021, Empire Access was awarded Best Internet Service Provider in the Southern Tier region of New York. Empire Access has been named as the fastest Internet Service Provider in the Northeastern United States for two consecutive years by PC Mag. In January of 2023, Empire Access closed on a majority investment from funds controlled by Antin Infrastructure Partners. # iMPR Media Contact for Empire Access:Jake CurtachioiMiller Public RelationsTel: 1.914.315.6424Email: empireaccess@imillerpr.com Empire Access Media Contact:Ethan Ball, Marketing SpecialistEmpire AccessTel: 1.800.338.3300Email: ethan.ball@empireaccess.com
Empire Access Begins Broadband Construction in Scranton, PA
Fastest Internet in the Northeast expected to complete 86-mile fiber construction in 2023 Scranton, PA, September 27, 2023 – Empire Access, a fiber internet service provider declared the fastest internet in the Northeast, recently broke ground on its 86-mile fiber optic expansion into Scranton, Pennsylvania. The first 86 mile buildout will be complete by the end of 2023. Additionally, the second 90 miles will be complete in 2024. Empire Access’ construction in Scranton continues its buildout strategy in New York’s Southern Tier and Northern Pennsylvania. Headquartered in Prattsburgh, NY, Empire Access provides high-speed internet, streaming, phone plans, security solutions, and more to businesses and residents across its service area. Empire Access is rated the fastest internet in the Northeast by PCMag. Furthermore, Empire provides affordable plans and reliable internet otherwise not available in the small towns and cities it serves. “Scranton is an exceptional community which we will strive to continuously support,” states Jim Baase, CEO at Empire Access. “First and foremost, Empire Access is a service provider of the people, meaning we come from communities like yours. Our 24/7/365 customer service teams are based in the towns and cities in which we operate. We set ourselves apart from our competitors because we understand what it means to be in your communities and aim to serve accordingly.” Empire Access also pairs its high-speed fiber optic internet with a complete array of telecommunication and security services: Sign up to receive emails when fiber optic service is available by clicking here! In order to check Empire Access’ availability in your area, visit: https://empireaccess.wpenginepowered.com/service-area/, calling (800) 338-3300, or emailing info@empireaccess.com. About Empire Access:Founded in 1896 with a single telephone line in Prattsburgh, NY, Empire Access has grown significantly as a local communications provider serving large areas of Upstate New York and Northern Pennsylvania. Empire Access offers a wide range of products and services from scalable high-speed fiber optic internet, TV, phone, and advanced security solutions. Responding to a variety of business and consumer needs, Empire Access continues to expand into new areas while retaining a strong focus on local and personalized customer service. In 2017, 2018, and 2021, Empire Access was awarded Best Internet Service Provider in the Southern Tier region of New York. Empire Access has been named as the fastest Internet Service Provider in the Northeastern United States for two consecutive years by PC Mag. In January of 2023, Empire Access closed on a majority investment from funds controlled by Antin Infrastructure Partners. # iMPR Media Contact for Empire Access:Jake CurtachioiMiller Public RelationsTel: 1.914.315.6424Email: empireaccess@imillerpr.com Empire Access Media Contact:Ethan Ball, Marketing SpecialistEmpire AccessTel: 1.800.338.3300Email: ethan.ball@empireaccess.com
Bloomfield to Receive Broadband Internet from Empire Access
Fastest Internet in the Northeast Increases New York Footprint Bloomfield, NY, September 20, 2023 – Empire Access, a fiber internet service provider declared the fastest internet in the Northeast, is expanding its broadband network into Bloomfield, New York. With the expansion to be completed in the Fall of 2023, homeowners and businesses alike will have access to leading internet services including WiFi, streaming, phone plans, and security solutions. Headquartered in Prattsburgh, New York, Empire Access operates a broadband network across large areas of New York’s Southern Tier and Northern Pennsylvania, with services available to many small communities which often do not have access to the high-quality internet offered in major metropolitan areas. Now on its way to Bloomfield, Empire Access combines the fastest internet in the Northeast, according to PCMag, with affordable prices that never rise due to promotion-ending gimmicks. “We are excited to bring our award-winning internet to an exciting community like Bloomfield,” states Jim Baase, CEO at Empire Access. “Internet services are in high demand but not many network operators prioritize small communities the way we do. Empire Access understands what it means to provide a critical service and the trust placed in us everywhere we operate, so we maintain our customer support teams with community members to ensure we always maintain our deep local connection. We want to thank everyone in Bloomfield for accepting us in your community.” Empire Access pairs its high-speed fiber optic internet with a complete array of telecommunication and security services: â—Ź Streaming TV delivering crystal clear, 100% HD picture quality, restart TV, Whole Home DVR, and much moreâ—Ź Home and business phone plans covering all your favorite features such as toll-free numbers, voicemail, hosted phone systems, and moreâ—Ź IoT security, home automation and 24/7 video monitoring with the ability to remotely, lock and unlock doors, control appliances, climate control, security management, and more right from your computer or smart deviceâ—Ź Advanced business services including enterprise Wi-Fi, high-security fire walls, business emails, audio and video conferencing, dark fiber, and metro-Ethernet Sign up to receive emails when fiber optic service is available by clicking here! Check Empire Access’ availability in your area by visiting: https://empireaccess.wpenginepowered.com/service-area/, calling (800) 338-3300, or emailing info@empireaccess.com. About Empire Access:Founded in 1896 with a single telephone line in Prattsburgh, NY, Empire Access has grown significantly as a local communications provider serving large areas of Upstate New York and Northern Pennsylvania. Empire Access offers a wide range of products and services from scalable high-speed fiber optic internet, TV, phone, and advanced security solutions. Responding to a variety of business and consumer needs, Empire Access continues to expand into new areas while retaining a strong focus on local and personalized customer service. In 2017, 2018, and 2021, Empire Access was awarded Best Internet Service Provider in the Southern Tier region of New York. Empire Access has been named as the fastest Internet Service Provider in the Northeastern United States for two consecutive years by PC Mag. In January of 2023, Empire Access closed on a majority investment from funds controlled by Antin Infrastructure Partners. # iMPR Media Contact for Empire Access:Jake CurtachioiMiller Public RelationsTel: 1.914.315.6424Email: empireaccess@imillerpr.com Empire Access Media Contact:Ethan Ball, Marketing SpecialistEmpire AccessTel: 1.800.338.3300Email: ethan.ball@empireaccess.com
Empire Access Expands Services Across Elmira, NY
Fastest Internet in the Northeast is coming to North, South, and the City of Elmira Elmira, NY, August 22, 2023 – Empire Access, a fiber internet service provider declared the fastest internet in the Northeast, is expanding its broadband internet services around Elmira, including North Elmira, South Elmira, and the City of Elmira, New York. Empire Access’ services will be available to homeowners, businesses, and local governments with construction expected to be completed in early October 2023. Empire Access, headquartered in Prattsburgh, New York, provides leading fiber optic internet services across large areas of New York’s Southern Tier and Northern Pennsylvania. Over the past year, Empire Access has rapidly expanded its service area to smaller-in-size communities outside of major metropolitan areas to provide home and business owners with access to the fastest in the Northeast United States, according to PCMag. To further its commitment to its customers, Empire Access combines 24/7/365 local customer support teams with affordable prices, which never include promotion-ending gimmicks. “We are committed to bringing residents and businesses throughout Elmira the best internet available, states Jim Baase, CEO at Empire Access. “Empire Access is excited to be a part of this community and looks forward to serving many future customers. We differentiate ourselves from our competitors because of, firstly, our full service suite and our team’s ever-growing drive to stand out and support our customers. To fully entrench ourselves in what it means to be part of the communities we serve, we build our teams with residents of the same communities. We thank you in advance for allowing us to join you in this journey!” Empire Access pairs its high-speed fiber optic internet with a complete array of telecommunication and security services: â—Ź Streaming TV delivering crystal clear, 100% HD picture quality, restart TV, Whole Home DVR, and much moreâ—Ź Home and business phone plans covering all your favorite features such as toll-free numbers, voicemail, hosted phone systems, and moreâ—Ź IoT security, home automation and 24/7 video monitoring with the ability to remotely, lock and unlock doors, control appliances, climate control, security management, and more right from your computer or smart deviceâ—Ź Advanced business services including enterprise Wi-Fi, high-security fire walls, business emails, audio and video conferencing, dark fiber, and metro-Ethernet Sign up to receive emails when fiber optic service is available by clicking here! Check Empire Access’ availability in your area by visiting: https://empireaccess.wpenginepowered.com/service-area/, calling (800) 338-3300, or emailing info@empireaccess.com. About Empire Access:Founded in 1896 with a single telephone line in Prattsburgh, NY, Empire Access has grown significantly as a local communications provider serving large areas of Upstate New York and Northern Pennsylvania. Empire Access offers a wide range of products and services from scalable high-speed fiber optic internet, TV, phone, and advanced security solutions. Responding to a variety of business and consumer needs, Empire Access continues to expand into new areas while retaining a strong focus on local and personalized customer service. In 2017, 2018, and 2021, Empire Access was awarded Best Internet Service Provider in the Southern Tier region of New York. Empire Access has been named as the fastest Internet Service Provider in the Northeastern United States for two consecutive years by PC Mag. In January of 2023, Empire Access closed on a majority investment from funds controlled by Antin Infrastructure Partners. # iMPR Media Contact for Empire Access:Jake CurtachioiMiller Public RelationsTel: 1.914.315.6424Email: empireaccess@imillerpr.com Empire Access Media Contact:Ethan Ball, Marketing SpecialistEmpire AccessTel: 1.800.338.3300Email: ethan.ball@empireaccess.com
Get started with Empire Access
Customized cost-saving solutions for internet, phone, TV, and security over a 100% fiber connection.
Online pricing is available to residential customers only.
