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Our e-commerce portal makes managing your plan easy. Never worry again about missing a payment, keeping track of your payment history, creating a trouble ticket, and more. The best part is, signing up is so easy! *Please note: Log in to the Empire Access Customer Portal is available after your first billing statement  To sign up for the customer portal, follow these steps:  How To Set Up Your Account How To Login In To Pay Online If you have any questions, please feel free to reach out to us at 1-800-338-3300. Our customer service team is available 24/7

Erie, Pennsylvania, a vibrant city with a rich history, is embracing fiber optic Internet to support its residents and local businesses. Broadband Internet has rapidly become an essential service in today’s digital age, significantly impacting communities by enhancing connectivity, driving economic growth, and improving quality of life. Understanding the importance of reliable Internet access is crucial for communities that welcome its transformative power. Moreover, partnering with a locally-based Internet Service Provider (ISP), such as Empire Access, further enhances the benefits of fiber optic Internet due to the deep understanding and connection they maintain with the communities they serve. The Impact of Broadband Internet Economic Growth Broadband access is a foundational driver of economic development. Communities with robust Internet infrastructure can attract new businesses and be better equipped to support existing ones. High-speed Internet enables companies to operate more efficiently, access broader markets, and innovate by facilitating the adoption of new technologies and enabling creative solutions to emerge, such as access to cloud-based services and real-time collaboration tools. For Erie, this means that local businesses can thrive and create more job opportunities for residents. Not only does broadband allow businesses to grow, its adoption has shown to increase income levels. According to a study conducted by the Harvard Business School, broadband Internet leads to an average wage increase of 2.2 percent in communities that choose to welcome it. Enhanced Online Experiences With the rise of digital entertainment and remote work, the demand for high-speed Internet has never been greater. Fiber optic services aim to elevate online experiences for residents. Whether it’s streaming movies in HD, engaging in buffer-free gaming sessions, or ensuring that remote work is seamless and productive, the benefits of reliable Internet access go far beyond traditional methods. For example, Empire Access, a locally-based fiber optic Internet provider available in Erie, provides symmetrical speeds to residential customers of up to 2 Gigabits per second (Gbps), which is significantly faster than cable Internet. These high speeds ensure the best Internet experience commercially available, giving it the power and versatility needed to fit the demands of each user. The Importance of Local ISPs Locally-based ISPs provide greater value to local communities above the larger players, including: Empire Access: A Commitment to Erie Empire Access is a growing ISP that is currently rolling out its fiber optic services in Erie, with more than 6,000 addresses already with available access. With Empire Access, residents can expect a significant boost in their online experiences thanks to its high speeds, symmetrical residential plans, and enterprise business options services. The company’s commitment to local service is exemplified by its presence in the community. By maintaining a local office in Erie, Empire Access ensures that its customer support teams are not only accessible but deeply familiar with the unique challenges and requirements of local residents and businesses. A local touch means that customers can expect personalized service that prioritizes their needs, ensuring they have access to affordable and reliable Internet. The benefits of broadband access extend far beyond mere connectivity; it fosters economic growth, enhances quality of life, and increases opportunities for local businesses and residents alike. By choosing a locally-based ISP like Empire Access, Erie’s residents are not only gaining access to reliable Internet but are supporting a company that is deeply committed to their community’s prosperity. To learn more about Empire Access’ services, visit: www.empireaccess.com.

In the world of gaming, where milliseconds can determine the outcome of a match, having a reliable and fast internet connection is crucial. As gaming has evolved, so too have the demands on our internet infrastructure. Fiber internet, with its high-speed capabilities and unparalleled reliability, is becoming an essential choice for gamers around the globe. Let’s explore why fiber internet is important for gamers. Blazing Fast Speeds One of the most significant advantages of fiber internet is its incredible speed. Download speeds clock the time it takes to transmit data, files, and other information from an online server to your device. Conversely, upload speeds refer to how long your device takes to share data, files, and additional information to an online server. These speeds are simply fundamental to any use of the internet, and they’re especially vital to gamers, whose every reaction and decision is made in just milliseconds—and often determine whether you win or lose! . For gamers, this means: Higher Bandwidth While faster downloading and uploading speeds are important, they are almost useless if not combined with greater bandwidth capacity. In simplest terms, bandwidth is the maximum capacity any particular internet connection can have. Copper-based wires in basic coaxial cords used for cable internet are limited. Cable’s older technology cannot handle too much internet data at any moment; thus, its bandwidth is lower than fiber’s. This leads to more frequent freezes and delays—often in the middle of a gaming session—and the crashes and drop-offs dreaded by gamers everywhere. Fiber internet bandwidth is substantially higher than traditional cable. Even in larger households with several simultaneous internet users, fiber’s bandwidth shines. So, the higher the bandwidth, the more data can be sent to and from your device for superior gaming performance—with enough bandwidth remaining to stream your games with friends. Low Latency Latency, or ping, is the time it takes for data to travel from your computer to the game server and back. Usually measured by the millisecond, the lower the lag, the shorter—and the better—the response time. So, latency is your internet connection’s response time for processing requests and delivering data back and forth. Low latency means that your device and the game’s server better capture your agility, quick decision-making, and choices that can make all the difference to gaming outcomes. Fiber internet provides low latency, which translates to: Stable and Reliable Connection Fiber internet offers a stable and reliable connection that is less susceptible to interference and congestion. This stability is crucial for gamers who require uninterrupted connectivity during long gaming sessions. Benefits include: Future-Proofing Your Gaming Setup As gaming technology continues to advance, the demands on internet connections will only increase. Fiber internet is future-proof, with the capability to handle the next generation of gaming innovations, including: Fiber’s advanced technology can significantly improve your gaming experience-and maybe even give you the competitive edge you’ve been looking for against your friends! With its blazing fast speeds, low latency, reliable connection, and future-proof capabilities, fiber internet provides the optimal environment for gamers to thrive. It’s just one of the many ways that Empire Access keeps you connected and helps you stay ahead of the game.

When you think of the sun, you probably imagine its warm glow and maybe even catching a tan. But did you know the sun can also interfere with your TV signal? It’s due to an unusual phenomenon called Solar Satellite Interference. Solar Satellite Interference, also known as a “sun outage” or “sunspot,” happens when the sun’s solar activity disrupts satellite signals. It’s like a form of eclipse, but instead of a large object blocking the sun, it’s the sun’s radiation overwhelming the satellite’s signal. These satellites, which transmit TV programs, can be temporarily knocked offline when the sun passes directly behind them, allowing solar radiation to interfere with their ability to send signals back to Earth. During this time, affected TV channels are temporarily interrupted until the sun and satellite no longer align. What are sunspots? Sunspots refer to solar activity that interferes with signal transmissions between satellites and Earth, often affecting television broadcasts. But I use fiber, not satellite!  Even though your TV service might come through fiber, many TV channels are broadcasted across the country by satellite. When solar interference happens, the disruption originates from the satellite, affecting the content before it reaches your fiber network. Can this be fixed?  Unfortunately, there’s no solution to prevent solar satellite interference—it’s a natural event caused by the sun’s position in the sky. How long does it last?  This interference typically occurs in the mid to late afternoon and can last anywhere from 5 to 15 minutes per channel. Not all channels are affected simultaneously, and the issue resolves itself once the sun and satellite are no longer aligned. When does this happen?  Solar interference usually occurs around the equinoxes, during late summer and early fall (September and October) and late winter to early spring (February and March). In the northern hemisphere, outages happen before the March equinox and after the September equinox, while in the southern hemisphere, they occur after the March equinox and before the September equinox. In summary, a sun outage is a temporary interruption of geostationary satellite signals caused by solar radiation overwhelming the satellite’s ability to transmit. Although it’s a rare and brief event, it’s something to keep in mind when your TV signal is suddenly disrupted!

In today’s digital age, having a reliable and fast internet connection is crucial for businesses of all sizes. For small business owners, fiber internet can be a game-changer, offering numerous advantages that can help them compete and thrive in a competitive market. Below, we delve into the reasons why fiber internet is essential for small business owners. 1. Superior Speed and Performance One of the most significant benefits of fiber internet is its speed. Unlike traditional copper connections, fiber optic cables can transmit data at lightning-fast speeds. This high-speed internet is particularly beneficial for small businesses that rely on cloud services, video conferencing, and data uploads and downloads. With fiber internet, slow buffering and lag times become a thing of the past, allowing business operations to run smoothly and efficiently. 2. Enhanced Reliability Fiber internet is renowned for its reliability. Traditional internet connections are often susceptible to interference from weather conditions or electromagnetic interference. However, fiber optic cables are made of glass, which is immune to these issues. This means fewer outages and more consistent connectivity, ensuring that small businesses remain connected even during peak usage times. 3. Increased Productivity With faster internet speeds and reliable connections, employees can complete tasks more efficiently, leading to increased productivity. Projects that require large file transfers, such as graphic design or video editing, can be completed more quickly. Additionally, employees can collaborate seamlessly with colleagues and clients through video conferencing and real-time document sharing, leading to a more productive work environment. 4. Cost-Effectiveness While the initial installation cost for fiber internet may be higher than traditional connections, the long-term benefits often outweigh the expense. Faster internet speeds can lead to reduced downtime and increased efficiency, ultimately saving the business money. Furthermore, fiber internet often comes with scalable plans, allowing businesses to adjust their bandwidth needs as they grow. 5. Improved Customer Experience A reliable internet connection is crucial for providing excellent customer service. Whether it’s a seamless e-commerce experience on your website or reliable communication through customer support channels, fiber internet ensures that your customers have a positive experience. Fast and reliable internet can also enhance your ability to respond to customer inquiries quickly, further improving customer satisfaction. 6. Future-Proofing Your Business As technology continues to advance, the demand for faster and more reliable internet will only increase. Fiber internet offers a future-proof solution, capable of handling the technological advancements that small businesses will encounter in the coming years. By investing in fiber internet now, small business owners can ensure they are prepared for future growth and innovation. In conclusion, fiber internet offers small business owners a host of advantages, from enhanced speed and reliability to cost savings and improved customer experiences. By choosing fiber internet, small businesses can position themselves for success in a rapidly evolving digital landscape. Give Empire Access a call or click here to begin your fiber internet journey and begin improving your business.

Spring is the season of renewal, a time to declutter your home, revitalize your environment, and breathe new life into your routines. While you’re busy tidying up your space and organizing your closets, why not take a moment to consider an often-overlooked aspect of your life: your internet service? Switching your internet provider to Empire Access is the refreshing change you need this spring. Here’s what you should do: Assess Your Current Internet Service Before making any changes, it’s important to evaluate your current internet service. Ask yourself a few key questions: If any of these points resonate with you, it’s time to switch to Empire Access. Embrace Faster Speeds and Improved Technology One of the most compelling reasons to switch providers is the opportunity for faster internet speeds and better technology. Many areas now have access to Empire Access’ fiber-optic networks, which offer significantly faster and more reliable connections than traditional cable or DSL services. By switching to Empire Access, you can enjoy seamless streaming, faster downloads, and a smoother online experience. Experience Superior Customer Service A reliable internet connection is vital, but equally important is the customer service that supports it. If you’ve ever struggled to get timely assistance or felt frustrated by poor communication with your current provider, make the switch to Empire Access where we have a dedicated local customer service team available 24/7. Enjoy Customizable Plans You can begin your journey with Empire Access by selecting one of our three internet plans based on your needs. But your journey doesn’t stop there. You can add on services like television, streaming, phone, and home security, creating a plan that fits your individual needs. As you embark on your spring-cleaning journey, don’t forget to include your internet service on your list of things to update and refresh. By switching to Empire Access, you’ll not only enjoy improved speeds and service but also potentially save money and enhance your overall online experience. Make the change today and start this new season with a faster, more reliable connection with Empire Access.

In today’s fast-paced digital world, e-commerce has revolutionized the way we think about shopping. No longer confined to physical locations, consumers can now access a global marketplace with just a few clicks. Whether you’re a small business owner or a savvy shopper, the advantages of e-commerce are plentiful. Here’s a closer look at why e-commerce has become an essential part of modern life. Convenience and Accessibility One of the most significant benefits of e-commerce is the convenience it offers. Shoppers can browse, compare, and purchase products from the comfort of their own homes at any time of day or night. This 24/7 accessibility eliminates the constraints of traditional store hours, allowing consumers to shop when it suits them best. Additionally, e-commerce platforms are accessible from anywhere with an internet connection. This means even those in remote or rural areas can enjoy a wide selection of products that might not be available locally. Wider Selection and Competitive Pricing E-commerce provides access to a vast array of products and services. Unlike physical stores, which are limited by shelf space, online platforms can offer an extensive inventory. Shoppers can explore numerous brands, styles, and options across multiple categories, often with the ability to customize their search to suit their preferences. Moreover, the competitive nature of online marketplaces often results in better pricing for consumers. Businesses are keen to attract customers by offering discounts, promotions, and exclusive online deals that are not available in physical stores. Personalized Shopping Experience Another remarkable advantage of e-commerce is the ability to provide a personalized shopping experience. With the help of data analytics and artificial intelligence, online retailers can offer personalized recommendations based on a shopper’s browsing history, preferences, and previous purchases. This tailored approach enhances customer satisfaction and encourages repeat business. Cost Efficiency for Businesses E-commerce is not just beneficial for consumers; it also offers significant cost advantages for businesses. By eliminating the need for a physical storefront, businesses can save on overhead costs such as rent, utilities, and in-store staffing. These savings can be passed down to customers in the form of lower prices or reinvested into the business to improve products and services. Additionally, e-commerce platforms often come with built-in marketing tools that help businesses reach a broader audience through digital advertising, social media, and email campaigns. Environmental Benefits E-commerce can also have positive environmental impacts. By reducing the need for physical stores, it can lower energy consumption and decrease the carbon footprint associated with commuting and transportation of goods. Furthermore, advances in logistics and delivery methods are continually improving the efficiency of shipping, further reducing environmental impact. With e-commerce playing such an important role in modern business, it’s so important to have a strong internet connection, like the fiber internet connection provided by Empire Access that ensures you can enjoy the benefits of e-commerce without any interruptions. Click here to find out if we’re in your area and begin your journey today.

In today’s digital age, the term “Wi-Fi” is ubiquitous, but what exactly is it? Most of us use it daily, connecting our devices to the internet wirelessly. Let’s explore the fundamentals of Wi-Fi, how it works, and why it’s essential in our modern lives. What is Wi-Fi? Wi-Fi, short for “Wireless Fidelity,” is a technology that allows devices such as smartphones, laptops, tablets, and other electronics to connect to the internet or communicate wirelessly within a particular area. It utilizes radio waves to provide high-speed internet and network connections, eliminating the need for cables. How Does Wi-Fi Work? Wi-Fi works by transmitting data over radio frequencies. Here’s a simplified breakdown of the process: Frequencies and Standards Wi-Fi operates on two main frequency bands: 2.4 GHz and 5 GHz. Each has its pros and cons: Wi-Fi technology evolves through standards developed by the Institute of Electrical and Electronics Engineers (IEEE). The most common standards include: Why is Wi-Fi Important? Wi-Fi has become an integral part of our daily lives for several reasons: Wi-Fi is a cornerstone of modern connectivity, providing a seamless link to the digital world. As technology continues to advance, Wi-Fi will undoubtedly evolve, offering even faster speeds and more reliable connections. Understanding Wi-Fi and its impact helps us appreciate the technology that keeps us connected in an increasingly digital society. If you already have Empire Accesses’ fast fiber internet or you’re thinking about making the switch , it’s important to educate yourself on the importance of Wi-Fi. With Empire Access we take the guess work out of your home Wi-Fi set up with our Wi-Fi offering. With local technicians and 24/7 support we make you will never have to worry about the Wi-Fi coverage in your home again. 

In today’s digital age, a fast and reliable internet connection is more important than ever. Whether it’s for work, education, entertainment, or simply staying connected with loved ones, having a dependable internet service can significantly enhance our daily lives. Among the various types of internet connections available, fiber internet stands out as a superior choice for many reasons. Let’s explore the benefits of fiber internet and why it might be the perfect solution for your connectivity needs. Lightning-Fast Speeds One of the most significant advantages of fiber internet is its incredible speed. Unlike traditional DSL or cable connections, which can be affected by the distance from the service provider or the number of users in the area, fiber optic cables transmit data using light. This allows for much faster upload and download speeds, often reaching up to 1 Gbps (gigabits per second) or more. With such speeds, you can stream high-definition videos, download large files, and conduct video conferences without any lag or buffering. Enhanced Reliability Fiber optic cables are made of glass or plastic fibers that are immune to electromagnetic interference, unlike copper wires used in DSL or cable connections. This means that fiber internet is less likely to experience disruptions caused by electrical storms, power outages, or other external factors. As a result, you can rely on a stable internet connection regardless of external conditions, making it ideal for businesses and remote workers who depend on uninterrupted service. Greater Bandwidth Fiber internet offers significantly higher bandwidth compared to other types of connections. This means you can connect multiple devices to the internet simultaneously without experiencing a drop in performance. Whether you’re streaming movies, playing online games, or conducting a virtual meeting while family members are browsing the web, everyone can enjoy a seamless online experience. This increased bandwidth is particularly beneficial for smart homes that require connectivity for various IoT devices. Future-Proof Technology As technology continues to advance, the demand for faster and more efficient internet connections will only grow. Fiber internet is a future-proof solution that can easily accommodate advancements in technology and increased data usage. Its infrastructure is built to support higher speeds and greater data capacity, ensuring that users can keep up with future technological developments without needing to upgrade their connection. Environmental Benefits Fiber optic cables are more energy-efficient than traditional copper cables. They require less energy to transmit data, which helps reduce your carbon footprint. Additionally, the durability of fiber optics means less maintenance and fewer replacements over time, leading to less waste and a smaller environmental impact. Improved Security Fiber internet is inherently more secure than other types of connections. The nature of fiber optic cables makes them difficult to tap, providing an added layer of protection against cyber threats. This is particularly important for businesses that handle sensitive information and need to ensure their data remains confidential. In conclusion, fiber internet offers a multitude of benefits that make it an excellent choice for both personal and professional use. With its unmatched speed, reliability, and capacity, fiber internet is paving the way for a new era of connectivity. Whether you’re a tech-savvy individual or a business owner looking for a dependable internet solution, fiber internet is a smart investment for the future.