Connectivity With a Purpose

Much has changed from when we started delivering telephone service to our community in 1896. Therefore, we’ll keep evolving with the times. We now provide fiber optic internet, phone services, tv, and more to our residential and business customers. One thing that will stay the same is who we are and what we believe our purpose is. We’ve always had high standards and big goals, but our feet have always — and will always — been firmly planted on solid ground.

Fast fiber internet is something new for us, but it’s delivered with the same old-fashioned, community-focused values and purpose that we started with. No matter what the future holds or where the road leads us next, everything we do comes back to these five simple principles.

What We Say Is What We Mean.

It’s easy to fall into the trap of saying one thing and meaning another. But life is too short to spend time and energy trying to decipher mixed messages or reading between the lines.

Part of our purpose is to build trust with our neighbors and customers. We stand by our word, and we’ll always back them up through action.

What You See Is What You Get

The world is full of things that seem too good to be true. For example, deals that seem low at first but then quickly go up, and situations where appearance and reality couldn’t be further apart. Nobody enjoys the “bait and switch” or feeling like they’re getting the runaround. That’s why we’ve intended to do things differently from the start. Doing business with us, whether for business or residential purposes, means no “gotchas,” no sleight of hand, and no second guessing yourself. And no contracts to keep you locked in.

Care For Our Neighbors

Counting on each other, watching out for friends and family, giving back to the community … those are the building blocks of real relationships and the ingredients of a life worth living. You know your neighbors will be there for you … what if a company you work with did the same?

Community is where we started, and community is what we’ll always come back to. The support of the neighborhoods where we live, work, and play is what made our success possible. And our commitment to caring for the places we come from in big and little ways, from sponsoring local sports teams and giving back to area charities to building relationships with our customers and taking extra time to solve problems the right way is a point of pride that keeps us focused on what matters most — you.

Treat People Like People

Doing the right thing because it’s the right thing to do, not because we have to but because we want to. Treating people with kindness and decency. Giving others what we’d like to receive. All our other values are built on this purpose. It’s a principle that guides everything we do. It shows in the relationships we have with the people we serve.

Lead By Example

Words are easy. Action takes effort. And going the extra mile is always worth it. It’s why we have employees who love what they do and have been with us for decade s. Our employees who go the extra mile are why customers will ask for people by name when they need help. It’s why people like Sidney in Hornell, Eric in Corning, Veda in Elmira, and Jason in Big Flats have no regrets about making the switch to Empire Access. We say what we’ll do, and then follow through.

The large, nationwide companies might have more reach, recognition, and resources, and that’s okay. There are three things we do better — taking time to get to know our customers by name, giving them the complete focus they deserve, and providing outstanding service. Everything that defines Empire Access comes back to people — the people we know, the people we are, and the people we serve. At the end of the day, we’re more than just another fiber internet provider — we’re a people company that happens to specialize in keeping people connected.

Recent Articles

Setting Up Your Empire Access Customer Portal Account

A person wearing a dark shirt and smartwatch is holding and using a smartphone, with the photo focused on their hands and phone, and their face slightly blurred in the background.

Our e-commerce portal makes managing your plan easy. Never worry again about missing a payment, keeping track of your payment history, creating a trouble ticket, and more. The best part is, signing up is so easy! *Please note: Log in to the Empire Access Customer Portal is available after your first billing statement To sign up for the customer portal, follow these steps: How To Set Up Your Account How To Login In To Pay Online If you have any questions, please feel free to reach out to us at 1-800-338-3300. Our customer service team is available 24/7

Empire Access Announces Exciting Partnership with the Scranton/Wilkes-Barre RailRiders

A man in a suit stands smiling next to a person in a blue and yellow bear mascot costume wearing a pinstriped jersey with the number 13. They are indoors, with colorful balloons and a business sign in the background.

Scranton, PA, April 10, 2025 – Empire Access, a leading provider of fiber internet to northern Pennsylvania and southern New York, is thrilled to announce a new partnership with the Scranton/Wilkes-Barre RailRiders, the Triple-A affiliate of the New York Yankees. This collaboration is poised to bring exciting experiences to RailRiders fans and the Scranton/Wilkes-Barre community, combining the excitement of baseball with the cutting-edge technology of Empire Access. Exclusive Fan Experiences Special promotions and events are planned throughout the baseball season, offering fans unique opportunities to engage with the team and the community. We’re counting down the day until April 8th when we will be in attendance to watch the season opener against the Rochester Red Wings. Then on May 30th we’ll be back again. Be sure to visit our table where you can learn more about our services, get free Empire Access merchandise, learn about exclusive offers, and enter in to win a free VIP Suite night on June 27th when the RailRiders square off against the Boston Red Sox’s Triple-A affiliate, the Worcester Red Sox! But the giveaways don’t stop there. Fans are encouraged to visit our Fan Compass campaign on the RailRiders website ranging from May 2nd to June 12th, offering RailRiders fans the ability to opt-in to a fun campaign promoted by Empire Access that includes another VIP Suite for a future RailRiders game including 18 tickets and 2 parking passes as well as a gift from Empire Access! Strengthening Community Ties Both Empire Access and the Scranton/Wilkes-Barre RailRiders are committed to making a positive impact in the community. Through this partnership, they aim to foster greater community involvement. By working together, they hope to create memorable experiences for fans and residents alike. Empire Access first announced its expansion into Scranton in November 2022 and began construction the following February. It now provides award winning home internet to residents and businesses along with communication solutions like home phone, entertainment options like television and streaming, and even home security. Looking Ahead As the baseball season unfolds, Empire Access and the Scranton RailRiders look forward to a successful partnership that enhances the fan experience and brings the community closer together. Stay tuned for more announcements and exciting events throughout the season! Empire Access is proud to be a part of the Scranton community and is eager to support the RailRiders in their pursuit of excellence on and off the field. Here’s to a season full of thrilling games and memorable moments! About Empire Access Founded in 1896 with a single telephone line in Prattsburgh, NY, Empire Access has grown significantly as a local communications provider serving large areas of Upstate New York and Northern Pennsylvania. Empire Access offers a wide range of products and services from scalable high-speed fiber optic internet, TV, phone, and advanced security solutions. Responding to a variety of business and consumer needs, Empire Access continues to expand into new areas while retaining a strong focus on local and personalized customer service. In 2017, 2018, and 2021, Empire Access has been awarded for Best Internet Service Provider in the Southern Tier region of New York, the Southern Tier Award as well as the best FLX Award. Empire Access was named the fastest Internet Service Provider in the Northeastern United States for two consecutive years by PC Mag. In January of 2023, Empire Access closed on a majority investment from funds controlled by Antin Infrastructure Partners. Learn more at www.empireaccess.com. About The RailRiders In 2008, PNC Field became the official home of the RailRiders. Located just 2 hours North of Philadelphia and 2 hours west of New York City, PNC Field is no stranger to both local and out-of-state traffic. The mission of the Scranton/Wilkes-Barre RailRiders is to provide fun, affordable, family-entertainment, to our community, while striving for unprecedented success on and off the field. We are dedicated to upholding our strong tradition of creating a winning environment where Yankkes players can develop their baseball skills while learning to give back to the community. The Scranton/Wilkes-Barre RailRiders take great pride in our storied history as a Northeastern Pennsylvania gathering place as we embrace new technology, continuously improve our home, and welcome more fans than ever to the RailRiders experience. To learn more about Daily Promotions, Theme Nights, Giveaways, and more, visit https://www.milb.com/scranton-wb. Empire Access Media Contact: Mark Lamendola Director of Marketing Tel: (800) 338-3300 Email: mark.lamendola@empireaccess.com Photo Caption: Empire Access Vice President of Sales Bob R. VanDelinder poses with Scranton/Wilkes-Barre RailRiders mascot CHAMP.