Canandaigua, NY | Please apply by submitting your resume and completed job application to or visit

Job Summary

As an Installation and Repair Technician at Empire Access, you will play a crucial role in establishing and supporting reliable connectivity for our customers. Your primary responsibilities will include installing, maintaining, and repairing telephone, internet, and fiber optic services. This role requires a combination of technical expertise, problem-solving skills, and excellent customer service.

Key Responsibilities

  • Installation: Install and setup telephone, internet, and fiber optic services at customer locations
  • Maintenance: Perform routine maintenance and inspections to ensure the continued functionality of installed systems
  • Troubleshooting: Diagnose and resolve technical issues related to connectivity, ensuring minimal downtime for customers
  • Repair: Conduct repairs on faulty equipment, cables, and connections to restore services properly
  • Customer Service: Interact with customers professionally, addressing inquiries, providing technical support, and ensuring overall customer satisfaction
  • Documentation: Maintain accurate records of installations, repairs, and maintenance activities
  • Quality Assurance: Ensure adherence to company standards and quality benchmarks in all installation and repair tasks


  • Technical Expertise: Proficiency in installing and troubleshooting telephone, internet, and fiber optic systems
  • Communication Skills: Excellent communication and interpersonal skills for effective customer interaction
  • Problem-Solving: Strong problem-solving abilities to diagnose and resolve technical issues efficiently
  • Physical Stamina: Ability to work in physically demanding environments, climb poles or ladders, and lift heavy equipment
  • Team Player: Collaborative mindset to work effectively with other technicians and support teams
  • Flexibility: Willingness to work flexible hours and respond to emergency repair situations
  • Driving License: Valid driver’s license with a clean driving record. Must be willing to travel as needed to meet customer needs
  • AFTCOM Fingerprinting: May be required to pass background check via fingerprinting. Only applicable to techs providing services in NYS

Education and Experience

  • 1-3 years of experience in telecommunications or technology related field
  • Technical certification or associate degree preferred
  • Experience in customer service support role

Working Conditions

Work requires mostly outside cable work, both aerial and buried, copper and fiber. Most tasks are outdoors and at customer locations.

*Empire Access is an equal opportunity employer, dedicated to fostering a workplace free from discrimination. We comply with all applicable federal, state, and local laws, ensuring equal employment opportunities based on race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status, or any other protected status. We promote diversity and inclusion in all aspects of employment, from recruitment to benefits. If you require assistance or believe you’ve experienced discrimination, contact the Human Resources Department. Join us in our commitment to a diverse and inclusive work environment.


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Award-Winning Internet Service Provider

Empire Access continues to win accolades for our unwavering commitment to excellence.

When Empire came into my neighborhood, I decided to give them a shot. So grateful I did. Besides the LIGHTNING fast speeds, my favorite thing about Empire is their incredible customer service … can’t say enough good things about Empire Access. I’ve loved every day I’ve been able to use their internet services…

- Steve A.

I have to say that everyone that I have dealt with at Empire has been top notch… At times, I felt like we were their only customer. As far as the Fiber is concerned, it gives us reliability that we have not had — ever — and the speed that we desperately lacked…

- Joe C., Hunt Hollow Ski Club, Naples, NY
Hunt Hollow Ski Club, Naples, NY

I would just like to add that I am very happy that I changed providers! It’s so nice to get a real person who can answer my picky little questions right away without having to wait, thank you for everything.

- Sidney P., Hornell, NY
Young Woman Smiling

Fiber connectivity is amazing, and so are the folks who brought it to my house and keep it running smoothly. As always, especially when I have the luxury of not thinking about it at all, you have my thanks.

- Jason T., Big Flats, NY
Happy Fiber Customer

They got everything running in no time and were super helpful in setting up my home and answering questions. I truly appreciate the great service.

- Eric M., Corning, NY
Smiling Man

We are very thankful to Empire Access for selecting our area to be our service provider for fiber optic high speed internet and phone service. We are very happy with the speed they provide along with the unlimited data. My husband and myself were very impressed with everyone that we dealt with…

- Veda M., Elmira, NY
Happy Fiber Customer

Get started with Empire Access

Customized cost-saving solutions for phone, internet, TV, and security over a dedicated fiber optic connection.

Online pricing is available to residential customers only.