Madi Annis, Author at Empire Access

Getting to Know the Empire Access Team

Meet Michelle Bourdette Delivering help where help is needed — that’s what customer service is all about. It’s also part of the job Michelle finds most rewarding. What about it is so fulfilling to her? Knowing she’s doing something that’s making a difference in the lives of customers. As of this October, Michelle has been part of the Empire Access team for 13 years. She’s seen us grow and worked with many customers along the way. When she first started, it wasn’t unusual to find something in common with the person on the other end of the line and use that to go deeper than a typical customer conversation. “I spoke to a lady once whose father lived in the 596 area, and she lived in downtown Gettysburg. I spend a lot of time there, and as it turned out, I knew exactly where she was located! She seemed excited to talk to someone else who knew the town as much as she did!” Today, the calls come in from a wider area than they did before, but that hasn’t stood in the way of the care and dedication Michelle delivers to every person she talks to. She even has a few regulars that have become more like acquaintances than customers throughout their interactions — if their calls aren’t sent to her directly, they’ll ask for her by name. Good service leads to good relationships, and Michelle is a great example of what the “Empire Experience” is all about. Whether it’s sorting out a billing issue or walking a customer through the process of resetting the connection on their TV, she goes to great lengths to deliver the sort of care and attention that people expect from their friends and neighbors. That spirit is exactly why we’re proud to have Michelle on our team.

Giving Thanks for The Things That Matter

A group of people giving thanks while enjoying a meal around a wooden table set with various dishes, fruits, and drinks. Candles are lit, creating a cozy atmosphere. The diners are smiling and engaged in conversation, surrounded by greenery.

The Big and Little Things We’re Thankful For The leaves are ablaze with vibrant autumn colors. There’s a cool crispness in the air, and warm layers and cozy clothes have emerged from hibernation. As we move into a season of change and gratitude, we’re taking time to reflect on what matters to us. Many things look different than they did a year ago, but a lot remains the same — our enduring commitment to the communities we serve, or our emphasis on creating value instead of just selling products. Most of all, it’s the appreciation we feel for the people who make all of this possible — our friends, family, employees, and especially our customers. The support of our customers, and the hard work and dedication of our employees are the driving force behind the growth and success we’ve enjoyed. None of this would be possible without you, and that’s not something we take for granted. We frequently talk about family and community because they’re part of who we are and the reason for our success. We’ve come a long way from where we were but we’re still true to our roots. Many of our employees have been with us since our North Penn Telephone days. Giving back to our friends and neighbors, supporting local non-profits and community organizations, and investing in the towns and cities where we live wouldn’t be possible without you. As we gather with family and friends to celebrate in our own ways over the coming months, we want you to know that you are an integral part of who we are. Your continued support is the greatest gift we could ask for. Therefore, we pledge to keep striving for excellence in return. In this season of gratitude, we’re thankful for everyone we’re fortunate to know and serve. Your loyalty, trust, and support are the reasons we can stand in today and look toward tomorrow with optimism. From everyone at Empire Access to all of you and yours, thank you!

Empire Access Wins Best of the Twin Tiers for Internet Satellite and Cable

Aerial view of a city in the Twin Tiers, with multiple bridges crossing a river. The cityscape nestles among green hills under a clear blue sky. Buildings of various sizes populate the area, with a prominent white building in the foreground.

We are thrilled to announce that Empire Access has been awarded the coveted title of “Best of the Twin Tiers” for Internet, Satellite, and Cable services. This prestigious accolade wouldn’t have been possible without the incredible support of our valued customers and the community. We extend our heartfelt thanks to everyone who voted for us and made this achievement possible. A Commitment to Excellence We at Empire Access have always dedicated ourselves to providing our customers with the highest quality telecommunications services. Whether it’s fast and reliable internet, top-notch satellite TV, or comprehensive cable packages, we’ve made it our mission to deliver the best possible services to the Twin Tiers region. This commitment to excellence is at the core of our company’s values. It’s also what has allowed us to stand out in a crowded field of providers. We believe that our customers deserve nothing but the best, and we work tirelessly to ensure that they receive it. Your Votes Matter Winning “Best of the Twin Tiers” is a tremendous honor, and it’s an accolade that holds a special place in our hearts. This award is a testament to the trust and support of our customers, who took the time to cast their votes and let their voices be heard. Your votes matter, and they motivate us to continue pushing the boundaries of what’s possible in telecommunications. Thank You, Twin Tiers! Empire Access would like to express our profound gratitude to the Twin Tiers community for this incredible recognition. Additionally, we understand that your expectations are high, and we’re proud to have met and exceeded them. This award is not just a reflection of our dedication but also of the trust you’ve placed in us. We’d like to extend a warm thank you to every individual who voted for us, as well as those who have been part of our journey since the beginning. It’s your feedback, suggestions, and support that have allowed us to grow and refine our services. We’re excited to continue serving the Twin Tiers community with the same level of commitment and passion. Looking Ahead Receiving the title is a fantastic accomplishment, but it also comes with a responsibility to maintain and enhance the services we provide. As technology evolves, so do our offerings. We are committed to staying at the forefront of the telecommunications industry, bringing you the latest innovations, and ensuring that you have access to the best possible connectivity solutions. Empire Access is deeply honored to have been named “Best of the Twin Tiers” for Internet, Satellite, and Cable. This recognition belongs to our valued customers and the Twin Tiers community who continue to trust and support us. We look forward to the future, in which we can continue to serve you with the utmost dedication and excellence. Thank you for your votes, your trust, and your belief in Empire Access. We’re excited about the journey ahead, and we can’t wait to share it with you!

Empire Access Wins FLX Finest Award!

A serene lake mirrors vibrant autumn foliage under a cloudy sky, crowned by the prestigious "FLX Finest 2023 Winner" badge on the left side.

Empire Access has added another feather to its cap by winning the FLX Finest Award. This accolade is a testament to our unwavering commitment to excellence. It is also proof of our dedication to serving the Finger Lakes region with top-notch telecommunications services. The FLX Finest Awards, which celebrate outstanding businesses and organizations in the Finger Lakes region of New York, are highly competitive, making Empire Access’s victory all the more impressive. The company’s ability to stand out in such a crowded field is evidence of its exceptional services and community engagement. Empire Access has a long history of providing high-speed internet, phone, and TV services. We provide to both residential and business customers in the Finger Lakes area. With a focus on delivering reliable, fast, and affordable connectivity, Empire Access has become a trusted partner for those seeking cutting-edge telecommunications solutions. One of the key reasons behind Empire Access’s win is its commitment to investing in the communities we serve. We have actively expanded our network infrastructure in the region, ensuring that even remote and underserved areas have access to high-speed internet. This dedication to bridging the digital divide has not only improved the lives of residents. It has also contributed to the region’s economic growth. Empire Access’s success also reflects its emphasis on customer satisfaction. Our local support teams are known for their responsiveness and expertise, ensuring that customers receive the assistance they need promptly. This personalized approach has fostered strong customer loyalty and trust. Empire Access actively participates in community initiatives, supporting local events, charities, and organizations in addition to its services. Empire’s commitment to giving back to the communities it serves has made it a respected and beloved entity in the Finger Lakes region. Receiving the FLX Finest Award is recognition of Empire Access’s contributions to the Finger Lakes area. Technology continues to play an increasingly vital role in our lives. Thus, the company’s dedication to providing reliable and high-quality telecommunications services remains crucial. Empire Access’s win serves as an inspiration to businesses everywhere, highlighting the importance of excellence, community engagement, and customer-focused values. As we continue to expand and innovate, Empire Access is poised to make an even greater impact on the Finger Lakes region and beyond, reaffirming its position as a leader in the telecommunications industry. Thank you to everyone who voted for Empire Access!